A model of trust-repair discourse

Fuoli, Matteo; Paradis, Carita

doi:10.1016/j.pragma.2014.09.001

Cited by 89 publications

(63 citation statements)

References 49 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Liebersoh et al (2004) analyzes cultural rhetorical resources and public apologic speech in the context of political crisis, emphasizing cultural impact on speakers' choices of rhetorical strategies. Fuoli & Paradis (2014) examine the rhetorical devices for repairing trust between the organization and its stakeholders in BP oil spill crisis. All these studies prove that it is useful for organizations to use communication to protect their public images, and all of them have provided an abundance of rhetorical devices for organizations to respond to crises.…”

Section: Rhetorical Analysis In Post-crisis Communicationmentioning

confidence: 99%

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Wang¹

2016

IJEL

View full text Add to dashboard Cite

This study focuses on the rhetorical appeals in post-crisis communication, and analyzes the influence of dynamically changing context on the speakers' choice of rhetorical means. Aristotle's three important rhetorical appeals-ethos, pathos and logos are investigated in the transcript of 14 press conferences handling Tianjin blasts. The changes in speakers' rhetorical appeals are explored in relation to the changing context in the evolving crisis. In post-crisis press conferences, the speakers most frequently used appeals to ethos and pathos to persuade. Specifically, when appealing to ethos, the speakers usually manipulated discursive resources to construct their credibility, expertise, and similarity with the audience; when appealing to pathos, such emotions of the public as the feelings of depression, need for appreciation, and expectation for a thorough investigation of the blasts were addressed. In addition, as the crisis unfolded, the context for communication was dynamically changing. There was a tendency for speakers to adapt their rhetorical appeals to the dynamically changing context.

show abstract

Section: Rhetorical Analysis In Post-crisis Communicationmentioning

confidence: 99%

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Wang¹

2016

IJEL

View full text Add to dashboard Cite

show abstract

“…Fuoli and Paradis (2014) present a theoretical framework for investigating and explaining trust-repair discourse. The authors propose that, when trust is at stake, the trust-breaker will shape their discourse to try to influence the trust-giver's impressions of their trustworthiness.…”

Section: Trust-repair Discoursementioning

confidence: 99%

“…The study also contributes to the growing body of literature focusing on BP's communicative response to the Deepwater Horizon oil spill (e.g. Breeze, 2012;Fuoli and Paradis, 2014;Harlow et al, 2011;Muralidharan et al, 2011;O'Connor, 2011;Schultz et al, 2012;Wickman, 2013), by investigating the company's post-crisis discourse from the point of view of trust-repair.…”

Section: Introductionmentioning

confidence: 96%

“…We demonstrate this method with a case study analysis of APPRAISAL (Martin and White, 2005) in a small-size specialized corpus of CEO letters published by the British energy company BP and four competitors before and after the Deepwater Horizon oil spill of 2010. Drawing on Fuoli and Paradis' (2014) model of trust-repair discourse, the analysis examines how ATTITUDE and ENGAGEMENT resources are strategically deployed by BP's CEO in the attempt to repair stakeholders' trust after the accident.…”

Section: Introductionmentioning

confidence: 99%

“…Sections 2 and 3 provide the background for the study, outlining Fuoli and Paradis' (2014) model of trust-repair discourse and APPRAISAL theory. Section 4 describes the corpus.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Optimising transparency, reliability and replicability: annotation principles and inter-coder agreement in the quantification of evaluative expressions

Fuoli¹,

Hommerberg

2015

Corpora

Self Cite

View full text Add to dashboard Cite

Manual corpus annotation facilitates exhaustive and detailed corpus-based analyses of evaluation that would not be possible with purely automatic techniques. However, manual annotation is a complex and subjective process. Most studies adopting this approach have paid insufficient attention to the methodological challenges involved in manually annotating evaluation, in particular concerning transparency, reliability and replicability. This article illustrates a procedure for annotating evaluative expressions in text that facilitates more transparent, reliable and replicable analyses. The method is demonstrated through a case study analysis of APPRAISAL (Martin and White, 2005) in a small-size specialized corpus of CEO letters published by the British energy company BP and four competitors before and after the Deepwater Horizon oil spill of 2010. Drawing on Fuoli and Paradis' (2014) model of trust-repair discourse, it examines how ATTITUDE and ENGAGEMENT resources are strategically deployed by BP's CEO in the attempt to repair stakeholders' trust after the accident.

show abstract

“OH MY GOD! BUY IT!” a Multimodal Discourse Analysis of the Discursive Strategies Used by Chinese Ecommerce Live-Streamer Austin Li

Huang

Blommaert

Praet

2020

Lecture Notes in Computer Science

View full text Add to dashboard Cite

Ecommerce livestreaming, also known as live commerce or social commerce, has taken off over the past two years in East Asia and is showing the tendency of going global. Intrigued by the phenomenal success of ecommerce livestream, we concentrate on analyzing the most prominent and illustrative example of Chinese ecommerce live-streamer Austin Li. Through this individual case study, we aim to investigate discursive strategies employed in ecommerce livestreaming and reveal resources specific to this new media genre. Guided by multimodal discourse analysis, our research first accommodates the socio-economic context of Li's success to warrant social situatedness in interpreting data. After that we move into analyzing his discourse employed in livestreaming. Research findings suggest that in attention economy, Li strategically utilizes his male gender as a resource in trying on lipsticks for female customers. His discourse in multiple modes serves to build consumer trust and propagate products. An in-depth analysis of his discursive strategies indicates that, ecommerce livestreaming as a new form of advertising not only shares commonalities with traditional advertisement discourse but also embodies affordances that are specific to livestreaming platforms. To be more specific, livestreaming is featured with delimitation of time, real-time interactivity, and video-aided communication. These affordances enable Li to adopt more interactive and personalized persuasive discourse than conventional advertisements.

show abstract

A model of trust-repair discourse

Cited by 89 publications

References 49 publications

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Appeals to Ethos and Pathos in Post-Crisis Communication: A Case Study of Press Conferences Handling Tianjin Blasts

Optimising transparency, reliability and replicability: annotation principles and inter-coder agreement in the quantification of evaluative expressions

“OH MY GOD! BUY IT!” a Multimodal Discourse Analysis of the Discursive Strategies Used by Chinese Ecommerce Live-Streamer Austin Li

Contact Info

Product

Resources

About