A model for computer frustration: the role of instrumental and dispositional factors on incident, session, and post-session frustration and mood

The determinants and expression of computer-related anger

“…Ferdig & Mishra, 2004;Reeves & Nass, 1996), although, in general, studies directly comparing humans' responses to inter-human interactions and human-computer interactions show that computer-elicited responses tend to be weaker (Aharoni & Fridlund, 2007). Also, the findings for motivational incongruence and importance suggest that having one's goals blocked is important in computer anger, the blocking of one's goals leading to frustration (which is the most commonly cited negative computing experience - Bessière et al, 2006). In turn, frustration often, but not always, leads to anger.…”

“…Not surprisingly then, mood has previously been shown to be predictive of computer-related frustration (Bessière et al, 2006), and appraisal theorists recognize that moods can lower the threshold at which emotions are triggered and the intensity with which emotions occur. For Computer-related anger 9 example, Roseman and Smith (2001) point out that being in an irritable mood should result in anger more readily occurring, and result in anger of greater intensity, in the presence of the correct configuration of triggers, with Frijda and Zeelenberg (2001) suggesting that mood and heightened arousal might have an influence by making the appraisals considered central to anger more likely to occur.…”

“…However, diary studies, along the lines of that of Bessière et al (2006), relating habitual modes of anger expression across many events to demographic, attitudinal and experiential factors would be useful. Table 1 The correlation matrix for variables in the hierarchical multiple regression analysis for the prediction of computing anger intensity by cognitive, stressrelated and affective factors (N = 122).…”

“…Lower selfefficacy has also been shown to be related to negative response valence (a construct encompassing being angry at the computer, oneself and helplessness or resignation) as opposed to positive response valence (determination to fix a problem) resulting from computer frustration (Bessière, Newhagen, Robinson & Shneiderman, 2006). Finally, in a study in which an instrument was developed to measure the emotions experienced by people when learning to use new software packages, Kay and Loverock (2008) found that, prior to a course in which preservice teachers used laptops as an integral part of their course, scores on scales measuring positive affect towards computers, negative affect towards computers, cognitions about teachers' and students' interactions Computer-related anger 5 with computers, and computer self-efficacy were all related (in the directions that would be expected) to scores on a measure of the anger habitually experienced when learning how to use a new software package.…”

Elementos de diseño que afectan la autoeficacia y la accesibilidad en las interfaces web para el adulto mayor

“…A esa satisfacción mencionada anteriormente en varios estudios se le denomina también satisfacción subjetiva al referirse a lo agradable que se vuelve un sistema cuando es entendido y arroja un rendimiento positivo en los usuarios (Rollins, 2002;Bessière, Newhagen, Robinson, & Shneiderman, 2006). Así mismo, en un estudio de la encuesta de gestores y profesionales, Compeau y Higgins (1995a) se encontraron que la autoeficacia en el computador ejerce una influencia significativa en las expectativas en el uso de la misma tecnología y en la ansiedad.…”