A Mobile Robot Vending Machine for Beaches Based on Consumers’ Preferences and Multivariate Methods

Navarro, Andre S. P. H.; Monteiro, Carlos M.F.; Cardeira, Carlos

doi:10.1016/j.sbspro.2015.01.1182

Cited by 3 publications

(2 citation statements)

References 20 publications

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“…A few emphasize the need of robots to develop understandings/conceptualizations of these servicescapes rather than just being designed for them. One paper stands out in that, instead of problematizing the servicescape, it reports on robots being instrumental in overcoming existing servicescape constraints, such as in the case of beaches that do not permit the construction of restaurants (Navarro et al , 2015).…”

Section: Resultsmentioning

confidence: 99%

Progress on robotics in hospitality and tourism: a review of the literature

Иванов

Gretzel

Berezina

et al. 2019

JHTT

194

170

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Purpose This paper aims to provide a comprehensive review of research on robotics in travel, tourism and hospitality, and to identify research gaps and directions for future research. Design/methodology/approach This paper analyzes 131 publications published during 1993-2019, identified via Scopus, Web of Science, ResearchGate, Academia.edu and Google Scholar. It offers quantitative analysis of frequencies and cross-tables and qualitative thematic analysis of the publications within each of seven identified domains. Findings The paper identifies “Robot,” “Human,” “Robot manufacturer,” “Travel/tourism/hospitality company,” “Servicescape,” “External environment” and “Education, training and research” as the research domains. Most research studies are dedicated to robots in restaurants, airports, hotels and bars. Papers tend to apply engineering methods, but experiments and surveys grow in popularity. Asia-Pacific countries account for much of the empirical research. Research limitations/implications The analysis was limited to publications indexed in four databases and one search engine. Only publications in English were considered. Growing opportunities for those who are anxious to publish in the field are identified. Importantly, emerging research is branching out from the engineering of robots to the possibilities for human/robot interactions and their use for service providers, opening up new avenues of research for tourism and hospitality scholars. Practical implications The paper identified a myriad of application areas for robots across various tourism and hospitality sectors. Service providers must critically think about how robots affect the servicescape and how it needs to be adjusted or re-imagined to ensure that robots and employees can augment the service experiences (co-)created within it. Originality/value This is the first study to systematically analyze research publications on robotics in travel, tourism and hospitality.

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Section: Resultsmentioning

confidence: 99%

Progress on robotics in hospitality and tourism: a review of the literature

Иванов

Gretzel

Berezina

et al. 2019

JHTT

194

170

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“…For instance, consumer motivation to use vending machines instead of supermarkets to purchase milk is largely determined by the following factors: support of local farmers, superior quality of product, and reduction of environmental impact (Pereira et al ., 2018). Furthermore, consumers are willing to buy products from smart vending machines when the purchase is urgently needed, the price is perceived as fair (Dixit et al ., 2014), and the products are sustainable (Navarro et al 2015), healthy, and customizable (Vehmas et al ., 2019).…”

Section: Review Findingsmentioning

confidence: 99%

The role of vending channels in marketing: A systematic review and taxonomy of studies

Stoyanov

2021

Journal of Consumer Affairs

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Although vending machines emerged centuries ago, only recently have they regained popularity. This study aims to provide a systematic review of available marketing literature on food and drink vending channels to delineate under‐researched marketing areas that require further investigation. Therefore, the abstracts of 2,409 articles were manually screened, of which 98 were retained as the most relevant for further synthesis. The author organized the existing marketing literature from a consumer point of view around three main areas (i.e., product safety management, health nutrition promotion, and stakeholders' commitment to policy measures) and three roughly equal time periods (i.e., 2000–2006, 2007–2013, and 2014–2020). The analysis identifies areas of vending wherein research is lacking: marketing trends regarding smart vending machines; consumer responses to vending experiences, especially cross‐culturally; and safety issues, which is especially pertinent with the increase in safety‐related articles since 2014 and the current COVID‐19 pandemic.

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