A Mixed-Methods Research Approach to Investigate the Transition from on-Premise to on-Demand Software Delivery

Economics behind ICT infrastructure management

“…Beyond technical aspects, it requires governance tools, ways to keep customers, and support for creating innovative business models and value chains (Pittl et al 2017;Mohammed et al 2009). For fulfilling these requirements, countless issues need to be solved: fair compensations of customers by a cloud provider who has vowed to pay the customer for service disruptions (Naldi et al 2013), regulations in the context of clouds (Maillé and Tuffin 2014), decision models and metrics for evaluating investments in security, portability, interoperability, and models for supporting the adoption of cloud infrastructure (Novelli 2012;Haile and Altmann 2016).…”