A Mixed-methods Approach to Evaluating the Usability of Telemedicine Communications

Campbell, Jessica Lynn

doi:10.1145/3380851.3416755

Cited by 4 publications

(2 citation statements)

References 52 publications

(62 reference statements)

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“…To be able to identify digital rhetoric in a telemedicine UI, I conducted a think-aloud usability study including a retrospective questionnaire. The think-aloud usability testing discussed in this article was one part of a multipart, mixed-methods usability study (Campbell, 2020) consisting of content analysis and remote, unmoderated usability testing (Campbell & Monkman, 2021).…”

Section: Methodsmentioning

confidence: 99%

Identifying Digital Rhetoric in the Telemedicine User Interface

Campbell

2022

Journal of Technical Writing and Communication

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Telemedicine is an alternative healthcare delivery system whereby patients access digital technology to consult with a physician virtually. Patients first interact with telemedicine via a consumer-facing website. Telemedicine promises numerous benefits to patients, such as increased access to healthcare, yet poor usability of the telemedicine user interface (UI) may hinder patient acceptance and adoption of the service. The telemedicine UI moderates patients’ ability to utilize telemedicine, and therefore it must be usable, but it must also be rhetorical to motivate patients to perform certain actions. Digital rhetoric refers to UI elements that influence user actions and knowledge and is tied to usability because of these same human–computer interaction (HCI) factors. This study examined the usability of three telemedicine provider UIs and by identifying usability problems, reveals digital rhetoric that is significant to telemedicine UIs. The article concludes by offering heuristics of digital rhetoric that lead to optimal usability.

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Section: Methodsmentioning

confidence: 99%

Identifying Digital Rhetoric in the Telemedicine User Interface

Campbell

2022

Journal of Technical Writing and Communication

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“…Researchers have highlighted the importance of identifying and understanding the technology needs of the different stakeholders using telehealth systems to develop more usable and beneficial systems [51,68,77]. And yet, there is a dearth of studies of teletherapy practice and of therapists' experiences with teletherapy.…”

Section: Related Workmentioning

confidence: 99%

From Therapy to Teletherapy: Relocating Mental Health Services Online

Yamamoto

Voida

2021

Proc. ACM Hum.-Comput. Interact.

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Numerous studies have highlighted a range of potential benefits of teletherapy for clients. Nonetheless, researchers have found that many therapists are reluctant to adopt teletherapy in their work practice. There is a dearth of research about how therapists have appropriated telehealth platforms, either to understand teletherapy practice or to understand the challenges and opportunities for system design. The COVID-19 pandemic offers an unfortunate but unique opportunity to learn more about the experiences of therapists who use a range of therapeutic interventions with a range of client populations. In this work, we explore the following research question: in what ways do telehealth platforms support and challenge the work of teletherapy? We present results of semi-structured interviews conducted with 14 mental health therapists during the first six months of the pandemic in the United States. We present a descriptive account of their experiences as well as a discussion of the ways in which the multi-layered and interdependent nature of two facets of therapeutic work-the therapeutic alliance and the therapeutic interventions-made the transition to computer-supported cooperative work particularly challenging. We then offer a suite of design implications for systems that better support the nuanced and unique work of teletherapy.CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing; • Applied computing → Health informatics.

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A Comprehensive Analysis of Healthcare Websites Usability Features, Testing Techniques and Issues

et al. 2022

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Healthcare has evolved significantly over time, from traditional healthcare systems to cuttingedge medical technologies. As these technologies advance, researchers have become interested in their usability. The usefulness of healthcare websites helps to provide more precise medical information. A comprehensive review of the literature is required to identify usability features, techniques, and issues in healthcare websites over a specified time period. In this study, articles from the years 2017-2021 are reviewed from well-known digital libraries i.e, IEEE, ACM, and ScienceDirect that include papers from various conferences, magazines, books, and journals. Initially, the study found 10,512 titles based on the search string developed from the proposed research questions which were then further filtered down to a total of 55 papers. This systematic literature review (SLR) summarises and collects relevant data in response to pre-defined research questions. This analysis of existing research will help website designers and developers, in developing more user-friendly healthcare websites for the users. In the future, this SLR will help in determining the optimal solutions and developing a framework for the identified usability challenges and limitations. It also includes employing the usability evaluation tools discovered by researchers to identify and fix usability issues on websites.INDEX TERMS healthcare websites, usability, usability testing, usability features, usability problems, human-computer interaction.

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A Mixed-methods Approach to Evaluating the Usability of Telemedicine Communications

Cited by 4 publications

References 52 publications

Identifying Digital Rhetoric in the Telemedicine User Interface

Identifying Digital Rhetoric in the Telemedicine User Interface

From Therapy to Teletherapy: Relocating Mental Health Services Online

A Comprehensive Analysis of Healthcare Websites Usability Features, Testing Techniques and Issues

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