A method for identifying customer orientations and requirements for product–service systems design

Shimomura, Yoshiki; Nemoto, Yutaro; Ishii, Takatoshi; Nakamura, Toshiyuki

doi:10.1080/00207543.2017.1384581

Cited by 34 publications

(12 citation statements)

References 29 publications

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“…The present paper is built on the research stages of a design research methodology (DRM) [23], which is a set of supporting methods and guidelines for design research. This approach has been broadly adopted by extant PSS design research [24][25][26][27][28][29]. The research stage consists of (1) a literature review to understand previous knowledge and existing theories, (2) the development of methodology based on a theoretical foundation, and (3) the application of the developed method to an actual case study.…”

Section: Methodsmentioning

confidence: 99%

A Strategic Planning Method to Guide Product—Service System Development and Implementation

et al. 2020

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The societal and environmental crises in recent decades have promoted a social awareness of existing challenges to sustainability. While product–service systems (PSS) are considered a promising way to achieve a sustainable future, PSS features also create barriers that hinder the widespread implementation of PSS in society. Recent studies have therefore increasingly focused on the challenges to PSS implementation. However, the existing literature fails to facilitate a strategic plan or practical guide for PSS design activity despite taking into account the importance of visioning in PSS design. This paper, therefore, proposes a strategic planning method for PSS development and implementation by combining technology roadmap and transition scenarios. To illustrate its applicability and validity, the proposed approach is applied to a PSS development project for solving wildlife damage in a suburban city of Tokyo. The case study was conducted as a participatory workshop, which involved relevant stakeholders to develop a roadmap toward a sustainable future PSS vision based on the proposed method. The result of this application demonstrates that the proposed approach enables the formulation of a long-term PSS design strategy, while comprehensively converging the perspectives and knowledge of each stakeholder participating in the PSS development.

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Section: Methodsmentioning

confidence: 99%

A Strategic Planning Method to Guide Product—Service System Development and Implementation

et al. 2020

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“…In detail, few studies investigated the relationship between hyperautomation and PSS, mainly focusing on the application of data mining algorithms for the evaluation and management of PSS (Wiesner et al, 2017;Shimomura et al, 2018). Issues related to multiexperience were partially covered by analyzing the use of augmented reality equipment and smart devices for the maintenance and monitoring of industrial plants with a Product-Service approach (Mourtzis et al, 2017).…”

Section: Pss and Emerging Technological Issuesmentioning

confidence: 99%

Research on product-service systems: topic landscape and future trends

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Mastrogiacomo

et al. 2021

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PurposeThe paper attempts to address the following research questions (RQs): RQ1: What are the main research topics within PSS research? RQ2: What are future trends for PSS research?Design/methodology/approachTwenty years of research (1999–2018) on product-service systems (PSS) produced a significant amount of scientific literature on the topic. As the PSS field is relatively new and fragmented across different disciplines, a review of the prior and relevant literature is important in order to provide the necessary framework for understanding current developments and future perspectives. This paper aims to review and organize research contributions regarding PSS. A machine-learning algorithm, namely Latent Dirichlet Allocation, has been applied to the whole literature corpus on PSS in order to understand its structure.FindingsThe adopted approach resulted in the definition of eight distinct and representative topics able to deal adequately with the multidisciplinarity of the PSS. Furthermore, a systematic review of the literature is proposed to summarize the state-of-the-art and limitations in the identified PSS research topics. Based on this critical analysis, major gaps and future research challenges are presented and discussed.Originality/valueOn the basis of the results of the topic landscape, the paper presents some potential research opportunities on PSSs. In particular, challenges, transversal to the eight research topics and related to recent technology trends and digital transformation, have been discussed.

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“…Cluster analysis, for instance, has been employed with a descriptive purpose both during the planning phase, to distinguish between potential and target customer from a large dataset (Tao et al 2018), and during requirement elicitation (Zhang et al 2017;Shimomura et al 2018). Conjoint analysis has been used, instead, in defining customer preferences and suggesting the possible functions and performances of a new design solution (Song & Kusiak 2009).…”

Section: Stream 3: Analytics For Design or Design Analyticsmentioning

confidence: 99%

Data-driven design: the new challenges of digitalization on product design and development

et al. 2020

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Digitalization and the momentous role being assumed by data are commonly viewed as pervasive phenomena whose impact is felt in all aspects of society and the economy. Design activity is by no means immune from this trend, and the relationship between digitalization and design is decades old. However, what is the current impact of this ‘data revolution’ on design? How will the design activity change? What are the resulting research questions of interest to academics? What are the main challenges for firms and for educational institutions having to cope with this change? The paper provides a comprehensive conceptual framework, based on recent literature and anecdotal evidence from the industry. It identifies three main streams: namely the consequences on designers, the consequences on design processes and the role of methods for data analytics. In turn, these three streams lead to implications at individual, organizational and managerial level, and several questions arise worthy of defining future research agendas. Moreover, the paper introduces relational diagrams depicting the interactions between the objects and the actors involved in the design process and suggests that what is occurring is by no means a simple evolution but a paradigmatic shift in the way artefacts are designed.

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A method for identifying customer orientations and requirements for product–service systems design

Cited by 34 publications

References 29 publications

A Strategic Planning Method to Guide Product—Service System Development and Implementation

A Strategic Planning Method to Guide Product—Service System Development and Implementation

Research on product-service systems: topic landscape and future trends

Data-driven design: the new challenges of digitalization on product design and development

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