A method for evaluating workplace utility

Pinder, James; Price, Ilfryn; Wilkinson, Sara; Demack, Sean

doi:10.1108/02637470310495009

Cited by 31 publications

(77 citation statements)

References 11 publications

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“…A theoretical framework consisting of 11 workplaces attributes as items was selected through a literature review. 5 It includes four items that were included in a highly reliable construct developed by Pinder of office facility utility (Pinder et al, 2003). However, through the literature review it was identified that occupant perception towards consumption within their office facility may be equally as significant as utility (Dasgupta, 2001).…”

Section: Methodsmentioning

confidence: 99%

“…The item scale considered the effects of the indoor environment, functionality, aesthetic appearance, and configuration on workplace satisfaction. The resulting framework was demonstrated to be a highly reliable measure, with a Cronbach's Alpha of 0.93, achieved through replacing missing data with the calculated mean of the corresponding items (Pinder et al, 2003). Cronin & Taylor disputed SERVQUAL measures as lacking theoretical and empirical support.…”

Section: Previous Studies Measuring Satisfactionmentioning

confidence: 99%

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Energy performance certification as a signal of workplace quality

Parkinson

Jong²,

Cooke

et al. 2013

Energy Policy

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Section: Methodsmentioning

confidence: 99%

Section: Previous Studies Measuring Satisfactionmentioning

confidence: 99%

Energy performance certification as a signal of workplace quality

Parkinson

Jong²,

Cooke

et al. 2013

Energy Policy

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“…The technical lifespan is the period of time during which the property can meet the technical and physical demands required to use the building and to protect the health and safety of occupants. Whereas the functional lifespan is the period during which a property complies with user's functional demands [21]. Clearly the three types of lifespan are interrelated.…”

Section: Sustainability In Adaptive Reusementioning

confidence: 99%

Adaptive reuse of Sydney offices and sustainability

Wilkinson

Remøy

2017

Sust. Build.

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Abstract. The built environment contributes 40% of total global greenhouse gas emissions and 87% of the buildings we will have in 2050 are already built. If predicted climate changes are correct, we need to adapt existing stock sustainably. Outside Australia there is a history of office to residential conversions. These conversions number few in Sydney although evidence suggests a trend is emerging in conversion adaptations. In 2014, 102 000 m 2 of office space was earmarked for residential conversion in Sydney as demand for central residential property grows and low interest rates create good conditions. The Central Business District (CBD) population is projected to increase by 4% to 2031 requiring 45 000 new homes and this coincides with a stock of ageing offices. Furthermore, the Sydney office market is set to be flooded with the Barangaroo development supply in 2017; thus conditions for conversion are better than ever. However, what is the level of sustainability in these projects? And, are stakeholders cognisant of sustainability in these projects? Moreover, is a voluntary a mandatory approach going to deliver more sustainability in this market? Through a series of interviews with key stakeholders, this paper investigates the nature and extent of the phenomena in Sydney, as well as the political, economic, social, environmental and technological drivers and barriers to conversion. No major study exists on conversion adaptation in Sydney and the most residential development is new build. There is substantial potential to change the nature of the CBD and enhance sustainability with the residential conversion of office space. The findings show that opportunities are being overlooked to appreciate and acknowledge the sustainability of this type of adaptation and that there is a need for a rating tool to encourage greater levels of sustainability and to acknowledge existing levels of sustainability achieved in these projects.

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“…Parasuraman et al (1985) take it one step further, stating the quality evaluation is not solely based on the outcome of a service; the process of the service delivery is taken in account as well. At the same time, simply accommodating the tenant's specific needs can influence retention equity-needs which customers often find difficult to articulate (Pinder et al, 2003), making the evaluation of customer satisfaction difficult. This difficulty in taking everything into consideration when designing the evaluation and measuring customer satisfaction is one of the main arguments for the perceived performance evaluations (Johnson et al, 2001).…”

Section: Measuring Customer Satisfactionmentioning

confidence: 99%

“…Focusing on current customers' needs can be rewarding; therefore, the real estate industry concentrates on retaining their customers instead of attracting new tenants. Pinder et al (2003) also stress the importance of tenants and the rewards of treating them as valued customers.…”

Section: Customer Satisfaction In the Context Of Real Estate Managementmentioning

confidence: 99%

Measuring customer satisfaction: a study of the Swedish real estate industry

Palm

2016

Property Management

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Purpose -The aim is to identify the strategies of formal customer evaluations and the use of Satisfied Customer Index in the Swedish commercial real estate industry. Design/methodology/approach -This research is based on an inventory of twenty-four commercial real estate companies use of formal customer evaluations and an analysis of fifteen interviews with top-level managers in the Swedish commercial real estate sector. Findings -Only half of the companies included in the study conduct formal evaluations, although they are considered to work customer oriented. Two different strategies for using formal evaluations is, for improvement work and for signalling quality. One proposed explanation to why only half of the companies conduct formal evaluations is the possibility that the official Swedish Real Estate Barometer is not sufficient if the company would like to use the result for organisational development. There are instead indications that this Barometer mainly is used in publicity and marketing purpose, to signal quality. Research limitations/implications -The research in this paper is limited to Swedish commercial real estate sector. But, the overall strategies for conducting formal evaluations should be applicable in general. Practical implications -The insight the paper provides regarding how the industry perceive the Swedish Real Estate Barometer gives direct implications of improvements of the barometer. Originality/value -It provides an insight regarding the use of formal customer evaluations and a proposition of how the Swedish Real Estate Barometer could be changed to better support and fulfils the aim of being a barometer for benchmarking.

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A method for evaluating workplace utility

Abstract: The research discussed in this paper is part of an ongoing doctoral study funded by Sheffield Hallam University. The authors would like to thank Joe Cassidy at the Department for Education and Skills for assistance in conducting the research.

Cited by 31 publications

References 11 publications

Energy performance certification as a signal of workplace quality

Energy performance certification as a signal of workplace quality

Adaptive reuse of Sydney offices and sustainability

Measuring customer satisfaction: a study of the Swedish real estate industry

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