A Meta-Analysis of Emotion and Cognition in Information System

Abstract

The current research on the information systems (IS) shows that emotion and cognition can affect behavior, but their interaction with each other is not clear. This paper attempts to clarify the interaction between emotion and cognition and explain their antecedents and consequences. This research includes a meta-analysis composed of 33 papers related to emotion and cognition in high-quality IS journals. Results reveal cognition affects emotion when emotion can be changed or manipulated by an external stimulus, and emotion can be attributed to a combination of multiple cognitive appraisals. By contrast, emotion affects cognition when it involves the use of information technology and focuses on intuitive interface design features and stable personality traits. The authors contribute to the literature with a more comprehensive summary of antecedents and consequences of emotion and cognition and provide practical implications for enterprises to understand consumer behavior from the perspective of the interaction between emotion and cognition.

A contrastive study of discoursal emotions between China’s and American newspapers from the perspective of Socio-emotional Theory: The case of the reports on Hong Kong National Security Law

“…The American newspapers highlight the emotion of fear when reporting the Hong Kong issues, which is consistent with the research results of Ming and Ma (2022: 37). News reporting is the cognitive processing of information, and the existence of emotions can precede cognition (Shiau et al, 2021: 132). Therefore, the emotions toward China’s government can affect the cognitive perspectives of newspapers on China’s problems, that is, emotions affect the ways by which newspapers perceive the world, and these emotions are dominated by the ideologies of the community in which newspapers exist.…”

“…Therefore, the emotions toward China’s government can affect the cognitive perspectives of newspapers on China’s problems, that is, emotions affect the ways by which newspapers perceive the world, and these emotions are dominated by the ideologies of the community in which newspapers exist. Meanwhile, cognitive frameworks can also act on emotions (Shiau et al, 2021: 125). For example, the negative news reports on Hong Kong National Security Law in American newspapers will affect some people’s emotions toward China, who do not know much about Chinese culture and society.…”

“…Although Van Dijk (2018: 30) has mentioned emotions in his theory, emotions only emerge as the components of the mental models, and they are not regarded as independent elements, and their relationship with ideologies at the social stratum is not clear. Blanchette and Richards (2010: 561), Shiau et al (2021: 126), and Wilson (2002: 625) believe that cognition is a psychological activity and process of acquiring knowledge and understanding information by means of thoughts, experiences and senses, which includes four important cognitive processes of interpretation, judgment, reasoning, and decision-making. At the same time, emotions are the reactions generated by the brain or body, which are the results and a stage of neurobiological activities, and they can be classified into positive and negative categories (Izard, 2007: 264; Izard, 2009: 3).…”

“…In addition, emotions and cognition are closely linked (Wierzbicka, 1999: 5). The former affect and sometimes dominate the latter (Shahin and Ng, 2022: 534; Shiau et al, 2021: 125). Therefore, emotions play important roles in the cognitive processing of news information.…”

Understanding the formation mechanism of consumers’ behavioral intention on Double 11 shopping carnival: Integrating S-O-R and ELM theories

“…It builds up the relationship between outside stimulus and an individual’s response, which is manifested as a specific attitude or behavior change ( Conner and Armitage, 1998 ). Shiau et al (2021) revealed that cognitive and affective experiences have a positive impact on behavioral intention. In terms of cognition, Lemon and Verhoef (2016) attempted to combine consumer experience with behavior in terms of consumer satisfaction and service quality and found that consumer experience has a positive impact on behavioral intention.…”