A measurement model of dynamic capabilities of the continuous improvement project and its role in the renewal of the company’s products/services

Rave, Jorge Iván Pérez; Guerrero, Rafael Fernández; Salas‐Vallina, Andrés; Echavarría, Favián González

doi:10.1007/s12063-022-00281-9

Cited by 5 publications

(1 citation statement)

References 66 publications

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“…“psych”, Revelle and Revelle, 2015; “lavaan”, Rosseel, 2012; and “semPlot”, Epskamp, 2015) into the processes (e.g. see Pérez-Rave et al. , 2022a, b).…”

Section: Methodsmentioning

confidence: 99%

A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework

Rave

Figueroa²,

Echavarría³

2022

JHOM

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PurposeRecent developments in healthcare contexts increasingly emphasize patient-centred approaches to service quality measures; however, few studies consider this dimension explicitly. The present study develops and psychometrically validates a scale of healthcare service quality explicitly incorporating a patient-centred care dimension from a communicational perspective. The paper also enriches the traditional content of service quality by including equity items and presents the underlying structure of service quality in an emerging country.Design/methodology/approachThe final sample consisted of 869 healthcare users (complete cases in the service quality items derived from 917 surveys received) from Colombia. The authors used a psychometric analytics framework comprising seven processes incorporating exploratory factor analysis, structural equation modelling, and machine learning methods to examine construct plausibility, reliability, construct validity, equity, and criterion/predictive validity (e.g. explaining/predicting subjective well-being and behavioural intentions).FindingsThe final scale consists of 17 items and satisfies all psychometric properties. Its validation allows for the discovery and psychometrical confirmation of two essential dimensions: patient-centred communication (eight items) and process quality (nine items).Practical implicationsThe authors illustrate three practical uses of the scale: the possibility for diagnoses; hypothesis contrast based on confidence intervals; and estimation of the capacity of the service to satisfy specifications.Originality/valueBoth dimensions reveal users' relevant needs and complement previous studies that have focused on process aspects of healthcare service quality.

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“…“psych”, Revelle and Revelle, 2015; “lavaan”, Rosseel, 2012; and “semPlot”, Epskamp, 2015) into the processes (e.g. see Pérez-Rave et al. , 2022a, b).…”

Section: Methodsmentioning

confidence: 99%

A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework

Rave

Figueroa²,

Echavarría³

2022

JHOM

Self Cite

View full text Add to dashboard Cite

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Enablers and inhibitors of digitalization as part of continuous improvement

Kokkinou,

van Kollenburg,

Mathijssen

et al. 2024

IJLSS

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Purpose To deal with an increasingly competitive environment, organizations are combining continuous improvement (CI) practices with digitalization to accrue their benefits on operational performance and achieve operational excellence. The purpose of this study was to identify the enablers and inhibitors of digitalization as part of CI projects. Design/methodology/approach A mixed-methods sequential explanatory research design consisting of an online survey and semi-structured interviews was used to examine how digitalization technologies have been incorporated by organizations in their CI projects. Findings Key enablers of digitalization were found to be leadership capabilities, strategic direction, stakeholder involvement, system compatibility, data quality and giving employees room to experiment. Knowledge of digitalization was found to affect all these enablers. Research limitations/implications The empirical findings are based on a nonprobability sample of Dutch CI practitioners, limiting their generalizability. Practical implications The empirical findings highlight the need for organizations to adopt a structured approach to implementing digitalization as part of their CI projects, starting by ensuring that the necessary knowledge and skills are either present or accessible to the organization. Originality/value The empirical findings show that enablers of digitalization in the context of CI are strongly interlinked, and thus require a holistic approach.

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The Business Digitalization Process in SMEs from the Implementation of e-Commerce: An Empirical Analysis

Santos-Jaén,

Gimeno-Arias,

León-Gómez

et al. 2023

JTAER

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The main objective of this research is to carry out a comprehensive analysis of how e-commerce affects the performance of small and medium-sized enterprises (SMEs) in Mexico. This study will pay special attention to the role of business digitalization and the optimization of operational processes in this context. Our research involved creating a partial least squares structural equation model (PLS-SEM) to examine our hypotheses. According to our research, incorporating e-commerce, digitalizing business processes, and improving operational efficiency significantly contribute to corporate performance. Our results show direct effects that, together with indirect effects of business digitalization and operational efficiency, enhance the positive influence of online commerce. This research fills a gap in the literature by investigating the relationship between e-commerce, business digitalization, operational efficiency, and business performance. It provides essential insights into the direct impact of e-commerce on corporate performance and the indirect impact through the mediation of business digitalization and operational efficiency. The results show significant implications for business managers, as the findings can help them to invest in technologies that foster e-commerce, which, by improving business digitalization and operational efficiency, will result in better corporate performance and the ability to adapt to today’s turbulent environment.

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A measurement model of dynamic capabilities of the continuous improvement project and its role in the renewal of the company’s products/services

Cited by 5 publications

References 66 publications

A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework

A scale for measuring healthcare service quality incorporating patient-centred care and using a psychometric analytics framework

Enablers and inhibitors of digitalization as part of continuous improvement

The Business Digitalization Process in SMEs from the Implementation of e-Commerce: An Empirical Analysis

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