A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

Jasti, Naga Vamsi Krishna; Venkateswaran, Venkat; Kota, Srinivas; Sangwan, Kuldip Singh

doi:10.1108/tqm-04-2021-0113

Cited by 21 publications

(29 citation statements)

References 57 publications

(76 reference statements)

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“…Also, the understanding of what generates student value is necessary for a more specific decision-making actions to generate better HEIs outputs. Considering that researchers are proposing Lean methods for academic activities (curriculum delivery, teaching and learning) (Jasti et al. , 2021), the way to incorporate that into HEIs is a ground for more research.…”

Section: Final Considerationsmentioning

confidence: 99%

Lean management practices perception and their influence on organizational performance in a public Higher Education Institution

Klein

Vieira

Marçal

et al. 2022

TQM

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PurposeThe purpose of this paper is to explore the perception of Lean management practices by public servants of a Higher Education Institution (HEI) and its influence on the organizational performance. The underlying assumption is that Lean management practices may have perceived even without a whole dissemination of the Lean Thinking way in the institution, and they exercise a positive influence on organizational performance.Design/methodology/approachA questionnaire of Lean management practices applicable to HEIs was developed and a survey was carried out in a public HEI in Brazil. A valid sample of 748 respondents was obtained.FindingsThe results demonstrate that some Lean management practices (leadership support and employee involvement, focus on the internal customers, long-term thinking, community services value, elimination of waste and continuous improvement) have a positive influence on the organizational performance of the studied HEI. These results extend the applicability and foster the initiation of Lean management practices in the public service scenario and HEIs.Practical implicationsThis study supports HEI leaders and managers in developing and/or promoting better management practices to improve organizational performance. In addition, it promotes the advancement of Lean initiatives in the organizational environment of the HEI, allowing for a better quality to the “beneficiaries” of the services provided.Originality/valueDespite the broad evidence of Lean in the manufacturing and industrial sectors, this study advances by exploring the perception of Lean management practices in the HEIs context and their influence on organizational performance. This paper also initiates and fosters the discussion of internal costumers and community services value as basic practices of an HEI.

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Section: Final Considerationsmentioning

confidence: 99%

Lean management practices perception and their influence on organizational performance in a public Higher Education Institution

Klein

Vieira

Marçal

et al. 2022

TQM

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“…In the context of higher education, several quality management models developed for use in industry have been involved in HEIs around the world [43], such as TQM, EFQM, Balanced scorecard, Malcolm Baldridge award, ISO 9000, Business process re-engineering and SERVQUAL. One of the most well-known quality management models that have www.ijacsa.thesai.org been implemented in higher education is Total Quality Management (TQM) as described in Table VI [44].…”

Section: B Total Quality Managementmentioning

confidence: 99%

Adopting a Digital Transformation in Moroccan Research Structure using a Knowledge Management System: Case of a Research Laboratory

AIT-BENNACER¹,

AAROUD²,

AKODADI³

et al. 2022

IJACSA

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Digital Transformation has become one of the most discussed debates; many sectors have adopted digital transformation to gain a competitive advantage and to ensure their continuity. Moroccan universities, in their turn, are facing strategic and managerial challenges due to emerging practices related to digital transformation. To address this issue, the proposed work sets out to define the factors that lead us to adopt a digital transformation using SWOT analysis and to apply total quality management techniques to contribute to our research laboratory's digital transformation, by digitalizing and managing knowledge and processes. KMS-TQM digital platform has been used to capitalize knowledge and profile the different existing functions, positions, tasks, and referential competencies. Then, we analyzed all the actual processes to propose a business process re-engineering using Bizagi Modeler. The study's contribution is to standardize all the current processes in the laboratory to help the Doctoral Studies Center successfully carry out the digital transformation. Moreover, the aim is to make all functions and tasks for each position explicit.

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“…There are calls for the applicability of TQM in educational institutions. The literature indicates that there is a need for TQM in educational institutions [23,7,24,25]. Consequently, the concept has made its way into higher education institutions (HEIs) in many developed countries; [9].…”

Section: Introductionmentioning

confidence: 99%

Academic and Administrative Perceptions on Total Quality Management Practices

Salem

Shawtari

Emran³

2023

JSRR

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Many studies in the field of TQM have been conducted in recent years. The majority of these studies have addressed the concept in manufacturing. Although few studies have considered the TQM in service sectors such as in the education section, none have considered the role of subculture in implementing TQM practices. This study aims to fill this gap by highlighting the role of subculture in the adoption of TQM practices. The study uses a questionnaire adapted from previous studies that were sent to 399 staff at the Community College of Qatar. The returned questionnaires represent 35% of the sample. The data were analyzed by SPSS 20 version. After ensuring the reliability and validity of the data, an independent-samples t-test was conducted to determine if there is any difference between the two groups (academic and administrative staff) with regard to the implementation of TQM practices. The results revealed that the two groups agree only on the implementation of leadership and vision practice. However, the analysis showed a significant difference between the academic and administrative staff in regard to other dimensions of TQM implementation (quality management system recognition, stakeholders focus, and measuring and continuous improvement). The results open the door for future studies to consider the different cultures within the institution when studying or applying the concept of TQM.

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A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

Cited by 21 publications

References 57 publications

Lean management practices perception and their influence on organizational performance in a public Higher Education Institution

Lean management practices perception and their influence on organizational performance in a public Higher Education Institution

Adopting a Digital Transformation in Moroccan Research Structure using a Knowledge Management System: Case of a Research Laboratory

Academic and Administrative Perceptions on Total Quality Management Practices

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