A literature review of user privacy concerns in conversational chatbots: A social informatics approach: An Annual Review of Information Science and Technology (ARIST) paper
Ece Gumusel
Abstract:Since the introduction of OpenAI's ChatGPT‐3 in late 2022, conversational chatbots have gained significant popularity. These chatbots are designed to offer a user‐friendly interface for individuals to engage with technology using natural language in their daily interactions. However, these interactions raise user privacy concerns due to the data shared and the potential for misuse in these conversational information exchanges. Furthermore, there are no overarching laws and regulations governing such conversati… Show more
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