A linguistic analysis of group support systems interactions for uncovering social realities of organizations

Abstract

Language represents the medium through which we encounter reality and can be viewed as a human social action (Holtgraves 2002). In this study, we apply speech act theory to analyze the data collected in a study by Trauth and Jessup (2000)

“Can Computer Based Human-Likeness Endanger Humanness?” – A Philosophical and Ethical Perspective on Digital Assistants Expressing Feelings They Can’t Have”

“…IS scholars have applied the concepts of speech act theory in the modeling and design of CBISs (cf., Ågerfalk and Eriksson 2002;Iivari et al 1998;Lyytinen 1985) and in IS development methods (Auramäki et al 1988(Auramäki et al , 1992Hirschheim and Klein 1989;Janson and Woo 1995;Lehtinen and Lyytinen 1983;Lyytinen et al 1987; Van Reijswoud and Mulder 1998). 9 They have also used the theory as a research tool to understand user behavior and system outcomes (e.g., Lacity and Janson 1994;Kumar and Becerra-Fernandez 2007;Kuo and Yin 2009;Scheyder 2004). More recently, Kuo and Yin (2009) applied the theory as a lens to understanding group support systems.…”

“…9 They have also used the theory as a research tool to understand user behavior and system outcomes (e.g., Lacity and Janson 1994;Kumar and Becerra-Fernandez 2007;Kuo and Yin 2009;Scheyder 2004). More recently, Kuo and Yin (2009) applied the theory as a lens to understanding group support systems. This body of research exemplifies that software applications have been taken to produce speech acts at least since the 1980'swell before digital assistants.…”