A Leader’s Guide to Crisis Communication: Lessons from Ebola for COVID-19

Tetteh, Hassan A.

doi:10.1093/milmed/usaa158

Cited by 7 publications

(7 citation statements)

References 6 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…General axioms of crisis communication include preparation, communication plan development, and coordination of message through designated personnel. However, even in the best cases, critical information can be lost in communication and consequently place lives at risk [5]. Crisis communication ideally begins well before needed with a plan [5].…”

Section: Literature Reviewmentioning

confidence: 99%

“…However, even in the best cases, critical information can be lost in communication and consequently place lives at risk [5]. Crisis communication ideally begins well before needed with a plan [5]. Thus, having clear objectives as to what to communicate is essential.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Thus, having clear objectives as to what to communicate is essential. Three fundamental goals during crisis communication include:  To increase knowledge and understanding  To enhance trust and credibility  To minimize the negative impacts of fear and concern In a crisis, the goal of reducing the adverse effects of the situation should guide communication and focus a team's attention [5].…”

Section: Literature Reviewmentioning

confidence: 99%

“…A number of case studies have shown that when communication is led by credible scientists, the public's response to the risk and (and as a result, the containment of the outbreak) is often more successful than if communication is led solely by individuals who are not subject matter experts [9] and [8].Clear communication by leaders during a crisis is essential to limit harm and ultimately resolve the crisis. General axioms of crisis communication include preparation, communication plan development, and coordination of message through designated personnel [5]. As such, it is important for infectious diseases clinicians to be well prepared to lead risk communication during crises, in this case, the COVID-19 pandemic [8].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Many situations in healthcare, especially pandemics, require effective crisis communication. Each leader's response will test their resolve and their effectiveness [5]. The government has to respond and solve the public health crisis.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Implementation of Government Crisis Communication During The Covid-19

Kusumaningrum¹,

Aryani²

2020

Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020)

View full text Add to dashboard Cite

The spread of the covid-19 has become a major crisis for countries in the world and changed the government policies pattern to handling the crisis proactively. Crisis communication strategies by the government have to be important thing among policy makers and also community. The pattern of communication established between the central and regional governments in policy making and delivering the quality information to the public is a form of government's preparedness and seriousness for handling the crisis. This article examines the implementation of the crisis communication aimed at handling the spread of covid-19 and preventing the hoax information from mass media that can make the communities chaos, applying a framework developed using indicators derived from the strategic planning and quality literature. Results show that there are clear indices of formal rules governing the practice of communication flow or information policy. The covid-19 handling acceleration task force established by the government, both at the central and regional levels, as the main reference to the government in conveying the information about the covid-19 to public, is one of efforts to minimize the misinformation developing within the community. Although the mechanism is being applied to handle the crisis, the practices are still far from being fully systematized. The analysis provides evidence that the government has full attention and professionalism to manage the crisis and to save the public from misinformation. The article describes that the government policies made with the right communication will be able to manage the crises effectively.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Implementation of Government Crisis Communication During The Covid-19

Kusumaningrum¹,

Aryani²

2020

Proceedings of the 6th International Conference on Social and Political Sciences (ICOSAPS 2020)

View full text Add to dashboard Cite

show abstract

Rebuilding for Tomorrow’s Outbreak: The State of Special Pathogen Preparedness in the USA in the Wake of COVID-19

Flinn,

Britton,

Garland

et al. 2023

Curr Infect Dis Rep

View full text Add to dashboard Cite

Crisis Leadership During and After the COVID Pandemic

Turnipseed

VandeWaa

2022

JONA: The Journal of Nursing Administration

View full text Add to dashboard Cite

This article explores crisis leadership, with the purpose of offering a series of leadership behaviors and strategies for nurse administrators to limit and reduce the harm of crises, specifically the COVID-19 pandemic, to healthcare professionals. Based on the assumption that generic or universal crisis management approaches are generally ineffective and efficacious crisis management must be tailored to a specific crisis, a study was conducted to identify the most serious COVID-based stressors. The results revealed 5 categories of COVID stressors which are, in ascending order: miscellaneous, administration, patients/patient family issues, inherent aspect of the job (nursing), and personal issues. Personal issues comprised more than half of the greatest COVID-specific stressors. Building on relevant crisis management literature and the identification of COVID-specific stressors, this article provides suggestions and proven tactics for nurse administrators to guide their crisis leadership efforts for the COVID-19 pandemic. The lessons of this article are applicable to other crises.A crisis is an unexpected, significant, disruptive, 1 harmful, or threatening event for organizations and their stakeholders 2 and a time of confusion, uncertainty, and suffering. Crisis may also be defined as "a period of psychological disequilibrium, experienced as a result of a hazardous event or situation that constitutes a significant problem that cannot be remedied by using familiar coping strategies." 3(p7) These descrip-

show abstract

A Leader’s Guide to Crisis Communication: Lessons from Ebola for COVID-19

Cited by 7 publications

References 6 publications

Implementation of Government Crisis Communication During The Covid-19

Implementation of Government Crisis Communication During The Covid-19

Rebuilding for Tomorrow’s Outbreak: The State of Special Pathogen Preparedness in the USA in the Wake of COVID-19

Crisis Leadership During and After the COVID Pandemic

Contact Info

Product

Resources

About