A knowledge-enabled approach for user experience-driven product improvement at the conceptual design stage
Jun Li,
Xin Guo,
Kai Zhang
et al.
Abstract:Improving existing products plays a vital role in enhancing customer satisfaction and coping with changes in the market. Analyzing user experience (UX) to find the deficiencies of existing products and establishing improved schemes is the key to UX-driven product improvement, especially at the conceptual design stage. Although some tools used in conceptual design, such as requirements analysis and knowledge reasoning, have advanced recently, they lack targeted goals and sufficient efficiency in identifying ins… Show more
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