A knowledge capturing and sharing framework for improving the testing processes in global product development using storytelling and video sharing

Abstract

In today's global marketplace employee knowledge is seen as a crucial asset for organisations, which enables them to gain a sustainable competitive edge over competitors. Much of the knowledge generated during New Product Development (NPD) and testing can be categorised as tacit, developed from employees' personal experiences and perceptions during Product Development (PD) projects; this makes it more difficult to capture and document for future sharing and re-use. The advent of Social Media in the last decade has changed the way many employees and global organisations communicate and interact with one another, providing a medium for knowledge to be transferred across the World Wide Web in a less formal manner. This research explores whether storytelling and video sharing functionality, embedded into a corporate social media site, is capable of facilitating the capture and sharing of employee knowledge during the PD cycle, providing user feedback on the developed knowledge capture and sharing methodology.It also presents a knowledge framework that is directly driven by the knowledge user, providing both knowledge direction and content.

From Voice to Knowledge: A Proposal for a Voice Annotation System to Support Collaborative Engineering Design Processes

“…Some authors have applied storytelling and video sharing functionality to capture and share knowledge during the product development process [14]. Results have shown potential, although it is not clear whether this approach would function in an actual industrial setting.…”

Process Knowledge Recommendation System for Mechanical Product Design

“…Especially, under the perspective of product life-cycle, many researchers focus on how to use the knowledge service methods in collaborative product development teams [8,9,10,11] and new product development [12,13,14,15]. For the rest stages of product life-cycle, the research concern of knowledge sharing framework and method are focused on socialization mechanisms product development teams [16,17,18], product-service system development (PSS) [19,20], product supply chain management [21,22,23] and outsourcing projects of software product [24].…”

Knowledge recommender system for complex product development using ontology and vector space model

“…Wu et al (2017) developed a product lifecycle-oriented knowledge service framework containing status reviews and technology trends. Zammit et al (2018) proposed a knowledge capturing and sharing framework to improve the testing processes in global product development using storytelling and video sharing. Osadchiy et al (2019) developed a recommender algorithm for a model of collective preferences.…”