“…They have addressed these technologies' impact, adoption, and potential to reshape the financial sector, emphasizing their relevance to sustainability, customer experience, and responsible AI adoption. Several studies are valuable for policymakers, businesses, and researchers navigating the complex terrain of FinTech, technology, and sustainability (e.g., Ahmed et al, 2022;Goodell et al, 2021;He et al, 2022;Kumar & Kaur 2023;Mahmud et al, 2023;Martinelli et al, 2020;Najem et al, 2022;Noreen et al, 2023;Shaik, 2023;Weber et al, 2023).…”