A hybrid MCDM model for identification and prioritisation of the factors affecting shopping behaviour of foreign tourists

Measuring and improving customer retention at authorised automobile workshops after free services

“…Application area Used methods Park et al (2006) Airline service quality and passengers' future behaviour retention Hybrid MCDM Wang and Tzeng (2012) Band marketing for creating brand value DEMATEL, ANP, VIKOR Haverila (2011) To select the feature of mobile and repurchase retention Hybrid Nilashi and Ibrahim (2014) Purchasing intentions business to consumer Hybrid Liu et al (2013) How improving services in metro-airports can help tourism development Hybrid Chiu et al (2013) Prediction of consumers' repurchase intention for improving e-store business DEMATEL, ANP, VIKOR de Dienes Alicia (2011) Functional food products and consumer repurchase retention AHP and Choice Based Conjoint Huang et al (2012) Identifying influencing factors for smart phone operation systems DEMATEL and SEM Hu et al (2014) Exploring smart phone improvements and customers' repurchase retention Hybrid Khatwani et al (2014) Evaluating internet information search channels Hybrid Anand et al (2015) Comparative analysis about intention among gender Hybrid Khatwani and Das (2016) Understanding information given by internet channels Hybrid Maymand et al (2017) Factors effecting shopping behaviour of foreign tourists Hybrid Lin et al (2016) E-service quality performance and e-store VIKOR Chiang (2016) Fair trade products purchase AHP Yogi (2015) Measuring the customers' intention about quality Fuzzy Logic Rekik et al (2016) Assessing e-commerce web sites ranking Fuzzy ANP Kumar and Dash (2017a) Measuring and evaluating e-malls on their technical and web dimensions Fuzzy Delphi, Fuzzy TOPSIS Kumar et al (2017a) Comprehensive evaluation of internet shopping malls AHP, TOPSIS Kumar and Dash (2017b) Measuring repurchase intention of online consumers Fuzzy Delphi and DEMATEL Kumar and Dash (2016c) Consumer decision-making in e-marketplace DEMATEL Tajadod et al (2016) Maintenance strategy selection and retention Hybrid Bouguerra et al (2012) How customers accept different maintenance policies Hybrid Cui et al (2017) Selecting a remanufacturing quality strategy based on consumer preferences Hybrid Kassim et al (2016) Consumer behaviour towards safer car purchasing decisions Hybrid Padilla et al (2017) Service value on r...…”