A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul

Bilişik, Özge Nalan; Erdoğan, Melike; Kaya, İ̇hsan; Baraçlı, Hayri

doi:10.1080/14783363.2013.809942

Cited by 35 publications

(21 citation statements)

References 43 publications

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“…Due to the complexity of sustainability and the need to provide a path towards the achievement of a sustainable future, decisions have to be taken, and this must happen in a structured, transparent and reliable way and multiple criteria decision making (MCDM) can contribute to such an objective. The energy issues applying decision making (DM) methods include energy planning and selection [29], energy resource allocation [30,31], energy exploitation [32], energy policy [33], management of building energy [34] and transportation of energy systems [35,36]. The reviewed literatures covered are both theoretical/conceptual and empirical.…”

Section: Introductionmentioning

confidence: 99%

Sustainable and Renewable Energy: An Overview of the Application of Multiple Criteria Decision Making Techniques and Approaches

et al. 2015

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The main purpose of this paper is to present a systematic review of MCDM techniques and approaches in sustainable and renewable energy systems problems. This study reviewed a total of 54 papers published from 2003-2015 in more than 20 high-ranking journals, most related to sustainable and renewable energies, and which were extracted from the Web of Science database. In the category of application areas, papers were classified into two main groups: (1) sustainable energy and (2) renewable energy. Furthermore, in the classification of techniques and approaches, the papers were categorized into six groups: (1) AHP and F-AHP; (2) ANP and VIKOR; (3) TOPSIS and F-TOPSIS; (4) PROMETHEE; (5) integrated methods and (6) other methods. In addition, papers were reviewed based on the authors' nationalities, the publication date, techniques and approaches, the name of journal and studies criteria. The results of this study indicated that, in 2015, scholars have published more papers than in other years. Furthermore, AHP/fuzzy AHP and integrated methods were ranked as the first rank, with 14 papers.

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Section: Introductionmentioning

confidence: 99%

Sustainable and Renewable Energy: An Overview of the Application of Multiple Criteria Decision Making Techniques and Approaches

et al. 2015

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“…In category of freight transport, one paper used integrated FAHP and FTOPSIS for choosing central business district logistics scenario [28] and the other paper used FAHP to facilitate the employment of unpredictability in seaport operations [29]. Some paper examples for transport technology are: [36] used FAHP and VIKOR for prioritization of pavement maintenance, [30] used FAHP and GIS to determine the location of subsurface parking. Within the 'general' category there are papers which cannot be classified among the remaining three categories.…”

Section: Discussionmentioning

confidence: 99%

“…Tab. 10 shows that there is quite a wide variation of the use of FAHP in urban mobility system, from customer satisfaction [34,35], infrastructure projects [30,37,38,36], treatment of uncertainties [29] to environment impact evaluations [5,4].…”

Section: Transport Technology 53%mentioning

confidence: 99%

Applications of Fuzzy Analytic Hierarchy Process in Urban Mobility System

Kramar

Topolšek

2018

Teh. vjesn.

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Importance of urban mobility system is increasing from year to year. This is the reason why decision making process is increasingly complex requiring taking into account more and more different criteria. One of the important and commonly used techniques that support decision making processes is Analytic Hierarchy Process (AHP) while for the purpose of supporting a more realistic way of decision making, fuzzy logic is used. The paper examines the use of fuzzy analytical hierarchy process (FAHP) in the urban mobility system. With the use of systematic literature review (SLR) it categorises peer reviewed journals' articles related to the applications of FAHP in urban mobility system and extracted from Scopus and Web of science database, and analyses them methodologically. Papers were classified based on basic attributes of research papers, features of urban mobility system (UMS) where the FAHP was used, and use characteristics of the fuzzy analytic hierarchy process (FAHP). The results of this study indicated that the use of FAHP in urban mobility system is increasing with the first published paper in 2009. Our review has found that FAHP is used for very different purposes such as evaluation of customer expectations or citing a selection problem. Most often it is used in combination with other methods. Interestingly, there is only one paper that uses FAHP for decision making in the whole urban mobility system.

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“…Kahraman et al [21] proposed Fuzzy Analytic Hierarchy Process (AHP) is used for the selection among four possible health research investment alternatives. Bilisik et al [22] create a hybrid fuzzy approach for the evaluation of SERVQUAL of public transportation system. With this aim, four alternative companies are evaluated.…”

Section: Literature Reviewmentioning

confidence: 99%