A Hospital Recommendation System Based on Patient Satisfaction Survey

Abstract

Surveys are used by hospitals to evaluate patient satisfaction and to improve general hospital operations. Collected satisfaction data is usually represented to the hospital administration by using statistical charts and graphs. Although such visualization is helpful, typically no deeper data analysis is performed to identify important factors which contribute to patient satisfaction. This work presents an unsupervised data-driven methodology for analyzing patient satisfaction survey data. The goal of the proposed exploratory data analysis is to identify patient communities with similar satisfaction levels and the major factors, which contribute to their satisfaction. This type of data analysis will help hospitals to pinpoint the prevalence of certain satisfaction factors in specific patient communities or clusters of individuals and to implement more proactive measures to improve patient experience and care. To this end, two layers of data analysis is performed. In the first layer, patients are clustered based on their responses to the survey questions. Each cluster is then labeled according to its salient features. In the second layer, the clusters of first layer are divided into sub-clusters based on patient demographic data. Associations are derived between the salient features of each cluster and its sub-clusters. Such associations are ranked and validated by using standard statistical tests. The associations derived by this methodology are turned into comments and recommendations for healthcare providers and patients. Having applied this method on patient and survey data of a hospital resulted in 19 recommendations where 10 of them were statistically significant with chi-square test's p-value less than 0.5 and an odds ratio z-test's p-value of more than 2 or less than −2. These associations not only are statistically significant but seems rational too.

Health Service Recommendation as p er Citizens Requirement u sing Machine Learning and Data Mining

“…In our proposed framework we previously incorporated this component to anticipate best clinic alongside office accessible, specialist administrations, spending astute office shrewd costing. [3]. Towards a Patient Satisfaction Based Hospital Recommendation System 2016, Tannaz Sattari Tabrizi et al Right now, knowledge driven examination philosophy is presented which is the preparation towards making tolerant fulfillment based suggestion framework for hospital.…”

Smart Healthcare

“…In [10], Khoie et al presented a hospital recommendation system based on satisfaction surveys submitted by patients. They followed an unsupervised data-driven method to analyze the survey data.…”

Translation, Cross-Cultural Adaptation, and Validation of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) into the Malay Language

“…The HCAHPS survey’s findings have subsequently been used as a reimbursement and incentive mechanism for provider improvement [11]. Therefore, US hospitals try to achieve higher HCAHPS scores in order to receive more funding by improving the patient experience [12]. Moreover, the HCAHPS findings are posted for public review, helping consumers in their decision-making process by enabling comparisons across hospitals [10,12].…”

“…Therefore, US hospitals try to achieve higher HCAHPS scores in order to receive more funding by improving the patient experience [12]. Moreover, the HCAHPS findings are posted for public review, helping consumers in their decision-making process by enabling comparisons across hospitals [10,12]. The HCAHPS questionnaire has been translated and used in various countries, including Canada, China, The Netherlands, France, Finland, Germany, Italy, Greece, Poland, and Arab countries [12,13,14,15,16].…”

“…Moreover, the HCAHPS findings are posted for public review, helping consumers in their decision-making process by enabling comparisons across hospitals [10,12]. The HCAHPS questionnaire has been translated and used in various countries, including Canada, China, The Netherlands, France, Finland, Germany, Italy, Greece, Poland, and Arab countries [12,13,14,15,16]. The HCAHPS survey was selected for the European Commission RN4CAST project, which involved 12 countries (England, Belgium, Germany, Finland, Ireland, Greece, Norway, The Netherlands, Sweden, Poland, Spain, and Switzerland) because of its potential to provide meaningful comparisons across healthcare systems between the participating European countries and the USA on established patient experience domains [15].…”