A Holistic Framework for Trust in Online Transactions

Li, Feng; Pieńkowski, Dariusz; Moorsel, Aad van; Smith, Chris

doi:10.1111/j.1468-2370.2011.00311.x

Cited by 73 publications

(48 citation statements)

References 104 publications

(268 reference statements)

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“…Research has found that industry trust plays a significant role in the adoption of innovative services such as web related technologies (Pavlou & Gefen, 2004;Kim et al, 2009;Li et al, 2011); this is most likely due to the uncertain nature of the online environment, reinforced by the lack of physical interaction and anonymity involved in the medium (Ratnasingam, 2005).…”

Section: Antecedents Of Technology Readinessmentioning

confidence: 99%

“…For example, retailers can experience a perceived loss of control of their online web operations and/or loss of ownership of their intellectual property when dealing with WSSPs. This can increase their perceived switching costs and potentially create a lack of trust between the retailer and the WSSP (Li, Pienkowski, Moorsel & Smith, 2011). Such uncertainties highlight the importance of the success of the retailer-WSSP relationship, as it is likely to have a significant impact on the former's online performance and longer term success.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Technology readiness in a B2B online retail context: An examination of antecedents and outcomes

Vize

Coughlan

Kennedy

et al. 2013

Industrial Marketing Management

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This paper develops and empirically tests a model that examines the role of Technology Readiness (TR) in the Business-to-Business (B2B) context. It examines how the antecedents of TR affect the construct, and how the construct affects evaluations of a complex credence based B2B service. The research investigates how the retailers' TR impacts their evaluation of web solution service providers (WSSPs). It responds to previous research calls by extending the TR construct from the business-to-consumer (B2C) perspective that is traditional in the extant literature into the B2B domain. The key findings of a survey conducted with 133 firms in the retail industry are that TR is an important contributor to the eventual achievement of service quality and satisfaction. The key contributions of this study are; first it develops and validates a measure of TR in a B2B context; second it investigates the antecedents of TR in this domain, demonstrating the impact of past inexperience, industry trust and switching costs on firms' level of technology readiness to adopt online operations; and third, it finds that service quality and satisfaction are outcomes of TR. The key management implication for WSSPs is the need to address the TR levels of existing and potential clients if they wish to deliver successful e-business solutions to them, and that their clients' TR can be better managed by making the offerings more easily understood, building relational rapport, reducing risk perceptions and adopting a client centric perspective throughout the process.

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Section: Antecedents Of Technology Readinessmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Technology readiness in a B2B online retail context: An examination of antecedents and outcomes

Vize

Coughlan

Kennedy

et al. 2013

Industrial Marketing Management

View full text Add to dashboard Cite

show abstract

“…One relevant platform phenomenon is the effort that owners make to convert demand-side users into supply-side users, and future research may consider how best to facilitate users' participation, engagement, and innovation in a platform ecosystem with evolving roles [117]. Specifically, researchers may study the barriers around and facilitators for creating and maintaining trust in various online transactions [118]. The multiple roles of demand-side agents, also, have significant implications regarding the business sustainability of platform ecosystems.…”

Section: Roles Of Demand-side Agents and Implications For Platform Stmentioning

confidence: 99%

Unraveling Platform Strategies: A Review from an Organizational Ambidexterity Perspective

et al. 2017

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Abstract:Platform strategies, which highlight the interdependence in and evolution of business ecosystems, are increasingly relevant for sustainable business models in the digital era. So far, platform research has existed as a fragmented body of insights from different fields, but an integrated theoretical perspective can lead to a more coherent understanding of the research overall. Organizational ambidexterity emphasizes the balance between exploration and exploitation, which is particularly conducive to understanding the sustainability of a firm. Using an organizational ambidexterity perspective, the authors analyze five platform strategies: pricing, openness, integration, differentiation, and envelopment. This paper provides a systematic review of the theoretical and empirical studies in leading management, economics, and information systems journals from 2000 to 2016. The findings show that platform strategies can help platform owners achieve ambidexterity by domain, temporal, and organizational separation. Finally, this paper proposes an agenda for future research.

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“…To form a buyer's trust in e-business environment may be challenging due to the uncertainty related with online transactions (Chen and Barnes, 2007). Online consumer trust has attracted widespread attention in e-commerce (Li et al, 2011). However, the number of online trust research studies overall remains limited because the trust influencing factors are mainly based on the western (individualistic) background but not valid in other cultural scenarios (Binhui et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

Individualists vs. Collectivists in B2C E-Business Purchase Intention

Kang¹,

Sohaib²

2016

JIEBS

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A Holistic Framework for Trust in Online Transactions

Abstract: This is the accepted version of the paper.This version of the publication may differ from the final published version. Permanent repository link

Cited by 73 publications

References 104 publications

Technology readiness in a B2B online retail context: An examination of antecedents and outcomes

Technology readiness in a B2B online retail context: An examination of antecedents and outcomes

Unraveling Platform Strategies: A Review from an Organizational Ambidexterity Perspective

Individualists vs. Collectivists in B2C E-Business Purchase Intention

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