A hermeneutic research on project management approaches applied in a business process re-engineering project

Abstract

PurposeBusiness process re-engineering (BPR) initiatives are complex endeavours which require many factors to ensure success. However, most studies focus on the organisational processes and improvement within the organisation itself and less on the project team and management dynamics. The study aimed to identify factors that enabled the completion of a BPR, in a technical firm, based on reflections on the project management style.Design/methodology/approachThe study entailed a descriptive and interpretive case study with reflections from project team members. Data were analysed using descriptive statistics and content analysis.FindingsFindings revealed that critical success factors for BPR in a technical firm include project leadership and sponsorship, organisational culture and attributes, team dynamics and the nature (activities), and duration of the process.Practical implicationsThe findings will benefit project managers in improving their competence and project success through reflective practice. The identified factors could be used in future projects of a similar nature and size to improve how organisations execute BPR projects.Originality/valueThe study used reflections to identify success factors for BPR in a technical firm.

Bibliometric and content analyses of research on technology use in real estate facilities management

“…In addition, adopting new technologies may not be well received by the intended users, a view supported by Okoro et al (2023). Consequently, attention to how employees perceive changes in the workplace and change management systems is critical as this may affect adoption, a view supported by Musonda and Okoro (2022) and Sim (2022). Intended or new users should embrace new learning opportunities to increase capabilities in their roles in the management of buildings and structures and ultimately improve productivity.…”

“…This will then require digital tools and monitoring of the work-life balance (De Bruyne and Gerritse, 2018). Other studies suggested sharing the risks involved to cushion the impact of the large investment, upskilling and training of FM professionals, appropriate relationship and change management structures (De Bruyne and Gerritse, 2018; Ullah and Sepasgozar, 2019; Musonda and Okoro, 2022). The relationship between management and employees also need to change to accommodate change management issues while implementing new technologies.…”

A novel approach for managing change in warehouse processes via integration of business process re-engineering and interval-valued hesitant fuzzy DEMATEL

“…BPR, being a multidisciplinary concept, may have gained traction due to its connections with various fields such as management, information technology, organizational behaviour and strategy. Today, BPR is performed with different elements and factors in various business fields (Al-Anqoudi et al, 2021;Srinivas et al, 2021;Lufti et al, 2022;Musonda and Okoro, 2022;Battilani et al, 2022).…”

“…Today, BPR is performed with different elements and factors in various business fields (Al-Anqoudi et al ., 2021; Srinivas et al ., 2021; Lufti et al. , 2022; Musonda and Okoro, 2022; Battilani et al ., 2022).…”

Innovation Empowerment in Construction 4.0 by the Corporate Digital Responsibility (CDR)—Approach. A New Field of Scientific Research for the Digital Breakthrough

“…These were split into subcategories: status of R & D (individual corporate timelines), innovation, practical experiences, expectations and trends. The collected data was reflected, and the content was analyzed [93] . Connections and similarities between the determined data were analyzed based on an interpretative evaluation following the hermeneutic approach [94][95] .…”