This research studies the ergonomic aspect from toll booth and operators performance. It is mainly based on working posture and service time of operators. The analysis of working posture based on Posture Evaluation Index using Software Jack 6.1, meanwhile service time based on queuing theory using WinQsb. The output of the study can be divided to actual and 36 reconfiguration design. The results suggest that the most ergonomic design is with 51 cm in seat height, 5 cm in foot rest height, and 80 cm in desk height. Based on simulation, it can reduce the average time of costumer spend in the queue until 82% from 35.31 seconds to 6.4 seconds.
1.Introduction Congestion is one of the main problems on transportation sector in Indonesia, especially happened in toll booth. Congestion in toll booth causes many road users have to wait a long time. One of the factors that affect it, because the toll booth operated in Indonesia generally still used manual systems. Manual systems based on human as the operator for its service, hence human factor becomes important for improving service quality in toll booth.Unfortunately, the issues about human factors in the design of work systems tend to be ignored. Consequently, it affected most of the workstations not ergonomics. Since the manual system caused work is done manually and repetitive, workstation which is not ergonomics will cause operator fatigue and also decline the performance. Moreover, the toll booth operator is potentially affected by Musculoskeletal Disorder [1] and other discomfort [2]. The risk of physical complaints on toll operators in doing transactions is approximately 21% [3]. One of the steps that can be done to improve the performance of the toll booth operators and service performance is by developing the work system that focuses on the operator. The work systems development includes the design of an ergonomic workstation for the operator. Consequently, the operator can improve the performance and will not get fatigue easily. In this research, the approach is divided into two main sections: ergonomics and queuing simulation. The main objective of this research is to design toll booth which can increase operators performance.
MethodologyIn this research, the main area is related to virtual/digital human modelling ergonomics [4]. Virtual human modeling (VHM) is ergonomics concept which usually refers to modeling physical aspect of human with main focus on anthropometry and physical strain. We combine VHM with ergonomics approach and queuing simulation in terms of service performance on operator. Ergonomics approach that used in this study is a method of Posture Evaluation Index (PEI) [5]. This method aims to calculate the human posture comfort level that is modeled in the Jack 6.1 and based on Task Analysis Toolkit. Jack Software is designed to model and simulate human interaction with the environment and working tools when analyzing the ergonomics aspects of the model that has been created [6]. Jack is used for digital human modeling in the virtual env...