A Grounded Theory Approach to Digital Transformation in the Postal Sector in Southern Africa

Mokgohloa, Kgabo; Kanakana-Katumba, Grace; Maladzhi, Rendani; Xaba, Sbusiso

doi:10.25046/aj060236

Cited by 5 publications

(6 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The emergent approach in Grounded Theory is achieved by passing through three main steps of coding: open coding (freely coding the text of the interviews or other data to find the main category), selective coding (coding focused on the main category) -these first two steps are called substantive coding -and theoretical coding (connecting the main category to other selected categories) (Chun Tie, Birks & Francis, 2019). In the Grounded Theory method, data collection and open coding co-occur (Mokgohloa et al, 2021). In fact, the open coding process begins after the completion of the first interview; the data are analyzed and a label is considered for each one (Charmaz & Thornberg, 2021); then they are conceptually grouped, and finally basic codes (categories and their characteristics) are produced as the output of this stage.…”

Section: Methodsmentioning

confidence: 99%

Causes and Consequences of Iranian Elite Athletes’ International Migrations

Salimi,

Khodaparast,

Nikou

2023

Physical Culture and Sport. Studies and Research

View full text Add to dashboard Cite

This study aimed to identify the causes and consequences of international migrations of Iranian elite athletes. This research was conducted using the qualitative method and Glaser grounded theory approach. The statistical population included senior managers in the Ministry of Sports and Youth and national sports federations, expert researchers in this field, professional athletes who have emigrated or were on the verge of emigration, and coaches in professional sports teams in Iran. Twenty-six people were selected through theoretical sampling and snowball methods. The data collection tool was a semi-structured individual interview. The Glaser approach was used to analyse the data, including two main stages of actual and theoretical coding. During the actual coding process, 468 primary statistical codes were identified, and 68 subcategories and 11 main categories were subsequently identified. The categories were divided into three general dimensions: “Factors affecting”, “Consequences”, and “Strategies” concerning “elite athletes’ emigration “; in the theoretical coding stage, the final model of the research was outlined. Identifying the causes and consequences of the emigration of elite athletes can significantly help the authorities to recognise problems in this area and provide appropriate solutions to retain adequate human capital in the country. We attempted to examine and present the causes and consequences of the emigration of Iranian elite athletes in the form of a model.

show abstract

Section: Methodsmentioning

confidence: 99%

Causes and Consequences of Iranian Elite Athletes’ International Migrations

Salimi,

Khodaparast,

Nikou

2023

Physical Culture and Sport. Studies and Research

View full text Add to dashboard Cite

show abstract

“…Mokgohloa et al [10], in their earlier research paper, developed ten dimensions that emerged after the saturation of data was reached through a thorough grounded theory (GT) technique. The ten dimensions that emerged during the GT process were (i) digital culture, (ii) digital investments, (iii) operational excellence, (iv) ecosystem capability, (v) adoption, (vi) competitiveness, (vii) digital capabilities, (viii) shared vision, (ix) customer insights, and (x) diverging interests.…”

Section: Methodsmentioning

confidence: 99%

Postal Digital Transformation Dynamics—A System Dynamics Approach

Mokgohloa,

Kanakana-Katumba,

Maladzhi

et al. 2023

Systems

Self Cite

View full text Add to dashboard Cite

The key motivation of the study was to explore and enlarge our understanding of the factors that inhibit and drive the performance of the postal sector in a dynamic setting in the context of Southern Africa. This study was prompted by the unsatisfactory performance of the postal sector in Southern Africa as measured by the Integrated Index on Postal Development (2IPD), an index used by the Universal Postal Union to measure the performance of posts across the globe on dimensions of reliability, resilience, reach, and relevance. Postal operators across the world are faced with inescapable business model disruptions steered by the digital era, and Southern Africa is not an exception. System dynamics was adopted as a modelling approach to simulate the interaction of the stocks (digital culture, operations capability, adoption, and financial performance). The system dynamics approach revealed that the postal sector can be described as a complex phenomenon due to intricate interdependent variables that interact in a dynamic setting. The complex nature of the postal sector is further amplified by multiple feedback systems of non-linear relations. The results of the study point to the complex interaction of these variables that inhibit and drive the digital transformation and competitiveness of the postal sector. It is by grasping these complexities that decision-makers and policymakers can exploit the insights revealed by this research to direct the postal sector toward a sustainable future.

show abstract

“…Mokgohloa et al [13] identified ten postal digital transformation variables at work in a dynamic setting in Southern Africa: digital ecosystem capability, adoption, shared vision maturity, digital culture maturity, customer insights, diverging interests, operational excellence capability, digital investment capability, digital capabilities, and digital competitiveness capability. The research aims to understand the dynamic feedbacks between these variables by defining a dynamic hypothesis through the articulation of system boundary and development influence diagrams or causal loop diagrams.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In their research paper, entitled "Grounded theory (GT) approach to digital transformation in the postal sector in Southern Africa", Mokgohloa et al [13] applied a grounded theory approach to synthesise the literature on technology adoption and digital transformation to develop their theory. The authors applied the GT approach to synthesise data, resulting in the emergent dimensions that described digital transformation and technology adoption in the postal sector in Southern Africa.…”

Section: Postal Dynamics Variablesmentioning

confidence: 99%

A System Dynamics Approach to Postal Digital Transformation Dynamics: A Causal Loop Diagram (Cld) Perspective

Mokgohloa

Kanakana-Katumba²,

Maladzhi³

et al. 2022

SAJIE

View full text Add to dashboard Cite

Postal operators across the globe are faced with inescapable business model disruptions in the era of the digital economy, and Southern Africa is no exception. The advent of the digital age presents both opportunities and threats to business models of the industrial age, as digitalisation has led to the sustained decline of mail volumes as the core business of the postal service for the past 100 years. The replacement of traditional physical mail with electronic alternatives was a spectre that haunted the postal service for more than two decades; and the arrival of the digital age has accelerated the decline of mail volumes at an unprecedented speed as it spreads through almost every sector of society and as the digital economy becomes the preferred platform for conducting business. The digital economy requires postal operators to develop digital competitiveness, which entails investment in digital infrastructure and skills, and to transform their business model in the context of the digital age. The complex dynamics of the process of digital transformation necessitate a systems approach to understanding those dynamics. System dynamics can be a significant tool for comprehending behaviour, especially dynamic behaviour. This paper adopted a high-level modelling approach in which a dynamic hypothesis was developed through the articulation of a sub-system diagram that articulated the dynamic variables at play, a model boundary chart that articulated the nature of the variables (which are both exogenous and endogenous), and causal loop diagrams that explain the dynamic feedback relationship between the variables. This paper focused on the digital transformation imperatives to build the digital competitiveness of the postal sector in Southern Africa. The results point to the complex interaction of the variables that drive the digital competitiveness of the postal sector; and it is by comprehending these complexities that decision-makers and policymakers could steer the postal sector on to a digital-age path and into a sustainable future. Keywords : Digital transformation, dynamic hypothesis, model boundary chart, subsystem diagram, causal loop diagrams

show abstract

A Grounded Theory Approach to Digital Transformation in the Postal Sector in Southern Africa

Cited by 5 publications

References 22 publications

Causes and Consequences of Iranian Elite Athletes’ International Migrations

Causes and Consequences of Iranian Elite Athletes’ International Migrations

Postal Digital Transformation Dynamics—A System Dynamics Approach

A System Dynamics Approach to Postal Digital Transformation Dynamics: A Causal Loop Diagram (Cld) Perspective

Contact Info

Product

Resources

About