A Grounded Theory Approach on Nurses' Experience with Workplace Bullying

Abstract

Purpose: The purpose of this qualitative study was to explore the workplace bullying experience of Korean nurses. Methods: Participants were twenty current or former hospital nurses who had experienced workplace bullying. Data were collected through focus group and individual in-depth interviews from February to May, 2015. Theoretical sampling method was applied to the point of theoretical saturation. Transcribed interview contents were analyzed using Corbin and Strauss's grounded theory method. Results: A total of 110 concepts, 48 sub-categories, and 17 categories were identified through the open coding process. As a result of axial coding based on the paradigm model, the central phenomenon of nurses' workplace bullying experience was revealed as 'teaching that has become bullying', and the core category was extracted as 'surviving in love-hate teaching' consisting of a four-step process: confronting reality, trial and error, relationship formation, and settlement. The relationship formation was considered to be the key phase to proceed to the positive settlement phase, and the participants utilized various strategies such as having an open mind, developing human relationships, understanding each other in this phase. Conclusion: The in-depth understanding of the workplace bullying experience has highlighted the importance of effective communication for cultivating desirable human relationships between nurses. If the original work is properly cited and retained without any modification or reproduction, it can be used and re-distributed in any format and medium.

Effects of a Cognitive Rehearsal Program on Interpersonal Relationships, Workplace Bullying, Symptom Experience, and Turnover Intention among Nurses: A Randomized Controlled Trial

“…Interpersonal relationship has been reported as a key strategy to prevent workplace bullying [2][3][4][5]. In this study, we developed the CRP using nonviolent communication based on improving interpersonal relationship, and evaluated the effect of the CRP on interpersonal relationship, workplace bullying, symptom experience, and turnover intention.…”

“…In this way, it helps in the development of positive interpersonal relationships [14]. We designed the present intervention based on the premise that bullying is preceded by problems in communication and interpersonal relationships [2]. However, it may also be that bullying causes problems in communication and interpersonal relationships: one study indicated that 55.8% of the use of scenarios to reduce workplace bullying among Canadian health care workers.…”

The Effects of Nursing Organizational Culture, Work Performance and Workplace Bullying Type on Workplace Bullying Consequence of Nurses

“…주요어: 간호조직문화, 업무수행능력, 직장 내 괴롭힘 미하는 용어를 혼용하여 사용하는데 국내 연구에서는 크게 직 장 내 약자 괴롭힘 (Kang, Kim, & Han, 2018;Park et al, 2013) 과 직장 내 괴롭힘 (Han & Ha, 2016;Im, Kim, & Kwon, 2016;Kang & Yun, 2016;Kim, 2015;Lee, Lee, & Bernstein, 2013;Lee, 2014;Lee, 2017;Park, 2017;Sim, Ahn, & Lee, 2018) (Han & Ha, 2016;Sim et al, 2018), 사회적 지지 (Han & Ha, 2016), 자아존중감 (Han & Ha, 2016)…”

The Related Factors to Workplace Bullying in Nursing: A Systematic Review and Meta-analysis

“…강지연 ․ 이민주 괴롭힘이 흔히 발생한다 [2]. 2015년 한국직업능력개발원의 직 종별 직장 내 괴롭힘 피해자 비율 보고에 의하면 간호사 직군이 41.3%로 1위를 차지하였다 [3].…”