2002
DOI: 10.1007/3-540-45813-1_63
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A Granular Approach for Analyzing the Degree of Affability of a Web Site

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“…On this scenario, the quality of the services, or at least the way the user observes how these services are been performed, depends on some characteristics of the web server itself. Subjective values, like page design, are tackled by specific methodologies [16]. But, there are other factors that are also very important in terms of client satisfaction when he/she navigates the site.…”
Section: Introductionmentioning
confidence: 99%
“…On this scenario, the quality of the services, or at least the way the user observes how these services are been performed, depends on some characteristics of the web server itself. Subjective values, like page design, are tackled by specific methodologies [16]. But, there are other factors that are also very important in terms of client satisfaction when he/she navigates the site.…”
Section: Introductionmentioning
confidence: 99%