A gift that takes its toll: Emotion recognition and conflict appraisal

Emotional Ability and Nonverbal Communication

“…At the individual level across buyer–seller relationships, the ability of salespeople to perceive emotion in consumers was found to moderate the impact of adaptive selling and customer orientation on sales performance; salespeople who could better recognize various emotions in customer interactions could more skillfully adapt their sales approach and make customers feel that their needs were being met, which translated to increased sales (Kidwell, McFarland, & Avila, ). Furthermore, in a sample of police officers and nurses, those who recognized coworkers’ display of negative, nonverbal emotions were less likely to lose their own work engagement or be impacted by negative emotional experiences (Bechtoldt, Beersma, Rohrmann, & Sanchez‐Burks, ).…”

When (not) to empathize: The differential effects of combined emotion recognition and empathic concern on client satisfaction across professions

“…Empirical evidence for a consistently positive association between emotion recognition and work-related outcomes is lacking: Some findings suggest that emotion recognition predicts better job performance (Bommer et al 2011;Byron et al 2007;Costanzo and Philpott 1986;Rubin et al 2005;Walter et al 2012), but other studies indicate that emotion recognition is irrelevant or may even be a liability. For example, emotionally perceptive team members had more rather than less relationship conflict (Bechtoldt et al 2013); employees with the ability to recognize negative emotions received worse job performance ratings than less perceptive colleagues (Elfenbein and Ambady 2002); and emotionally perceptive students of social work received worse performance ratings in psychosocial field work but better performance ratings in pediatric rehabilitation work (Tickle-Degnen 1997). Therefore, it was concluded that "varying institutional cultures" and "types" of interaction partners may "require different sets of attributes for working well with others" (Tickle-Degnen 1997, p. 133).…”

“…Hairdressers' emotion recognition abilities were measured with the Diagnostic Analysis of Nonverbal Accuracy Scale (DANVA2; Nowicki 2010; Nowicki andDuke 1994, 2001). We used the subtest requiring participants to judge the facial expressions of adults, which is a valid and reliable measure of emotion recognition (Cherniss 2010) and has been widely used in work-related settings (e.g., Bechtoldt et al 2011Bechtoldt et al , 2013Elfenbein and Ambady 2002;Rubin et al 2005). Twenty-four photographs show adult faces displaying happiness, anger, fear, or sadness at high or low intensity.…”

“…These skills require the ability to recognize emotions, which is why emotion recognition has been conceptualized as the antecedent of socially skilled responses to others' emotions (Davies et al 1998;Joseph and Newman 2010). As most jobs require some skills in social interactions and interpersonal communication (Hogan and Shelton 1998), there is growing interest in the relationship between emotion recognition ability-the ability to recognize others' emotional states in their nonverbal communication-and work-related outcomes (e.g., Bommer et al 2011;Byron et al 2007;Bechtoldt et al 2013;Costanzo and Philpott 1986;Elfenbein and Ambady 2002;Rubin et al 2005;Walter et al 2012;Tickle-Degnen 1997). As individuals reveal a large part of their emotional states nonverbally (Pease and Pease 2004), being able to recognize emotional information in people's body language in addition to their verbal remarks is pivotal for a valid analysis of their emotional states.…”

Emotion recognition and extraversion of medical students interact to predict their empathic communication perceived by simulated patients

“…Emotion recognition is one part of EI that comprises the ability to distinguish different body postures, facial expressions, and gestures [ 8 ]. Therefore, emotion recognition is at the core of EI and is a prerequisite for successful social interactions [ 9 ].…”