A general practice HCA

Abstract

I have worked in the healthcare environment since leaving school, I started off in the local hospital as a clerical officer in the medical records department and as the years went on I worked in many other hospital departments within the hospital setting,

Healthcare assistants in general practice: a qualitative study of their experiences

“…This concurs with other reports (Gear and Jackson, 2003;Walters, 2005;Burns, 2006;Longbottom et al, 2006;Burns and Blair, 2007;Smith, 2008). Those who had previously worked as part of the practice administration team felt that patients were less accepting of HCAs and were mistrusting of the dual HCA/receptionist role.…”

“…To our knowledge, only two published studies have explored their experiences in this setting (Carlisle et al, 2007;Brant and Leydon, 2009). The limited evidence that is available suggests that HCAs in GPs enjoy the responsibility and status associated with their role (Carlisle et al, 2007), that they have high job satisfaction (Burns, 2006), feel accepted as part of the nursing team (Walters, 2005), and that other members of staff are supportive of the role (Smith, 2008). The limited evidence that is available suggests that HCAs in GPs enjoy the responsibility and status associated with their role (Carlisle et al, 2007), that they have high job satisfaction (Burns, 2006), feel accepted as part of the nursing team (Walters, 2005), and that other members of staff are supportive of the role (Smith, 2008).…”

“…Journal publications on this topic tend to be descriptive/reflective accounts concerning individual practices or individual HCAs' personal accounts (Walters, 2005;Burns, 2006;Smith, 2008). The challenges that were identified included a lack of available space to work, an initial lack of clarity about the HCA role, and patients' negative reaction to the dual HCA/ receptionist role (Walters, 2005;Smith, 2008). The challenges that were identified included a lack of available space to work, an initial lack of clarity about the HCA role, and patients' negative reaction to the dual HCA/ receptionist role (Walters, 2005;Smith, 2008).…”

“…To our knowledge, only two published studies have explored their experiences in this setting (Carlisle et al ., 2007; Brant and Leydon, 2009). Journal publications on this topic tend to be descriptive/reflective accounts concerning individual practices or individual HCAs’ personal accounts (Walters, 2005; Burns, 2006; Smith, 2008). The limited evidence that is available suggests that HCAs in GPs enjoy the responsibility and status associated with their role (Carlisle et al ., 2007), that they have high job satisfaction (Burns, 2006), feel accepted as part of the nursing team (Walters, 2005), and that other members of staff are supportive of the role (Smith, 2008).…”

“…Journal publications on this topic tend to be descriptive/reflective accounts concerning individual practices or individual HCAs’ personal accounts (Walters, 2005; Burns, 2006; Smith, 2008). The limited evidence that is available suggests that HCAs in GPs enjoy the responsibility and status associated with their role (Carlisle et al ., 2007), that they have high job satisfaction (Burns, 2006), feel accepted as part of the nursing team (Walters, 2005), and that other members of staff are supportive of the role (Smith, 2008). The challenges that were identified included a lack of available space to work, an initial lack of clarity about the HCA role, and patients’ negative reaction to the dual HCA/receptionist role (Walters, 2005; Smith, 2008).…”