A General Multi-Attribute Multi-Scale Decision Making Method Based on Dynamic Linmap for Property Perceived Service Quality Evaluation

Zuo, Wenjin; Li, Dengfeng; Gao, Yu

doi:10.3846/tede.2020.12726

Cited by 19 publications

(30 citation statements)

References 40 publications

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“…Some decision methods that could be used to solve the relevant problems of this paper include the linear programming technique for multidimensional analysis of preference (LINMAP) method [5], the technique for order preference by similarity to an ideal solution (TOPSIS) METHOD [17], the interactive and multiple attribute decision making (TODIM) method [18], the multi-index and multi-scale (MAMS) method [7], the ORNESS measure [19], Q-ROFS [20] and MSM Operator [21]. Considering their relevance to the core topic, the LINMAP and TOPSIS methods are mainly reviewed below.…”

Section: B Related Decision-making Methods and Their Extensionsmentioning

confidence: 99%

“…Linear programming multidimensional preference analysis (LINMAP) has the basic role of heterogeneous information processing [5]. By extending the LINMAP model, the PSQ evaluation method based on large-scale heterogeneous information [6] and the PSQ evaluation method based on dynamic incomplete information [7] are proposed. However, PSQ evaluation based on the bounded rationality of evaluators has not been solved.…”

Section: Evaluation Methods and Application Of Psqmentioning

confidence: 99%

“…The linear programming technique for multidimensional analysis of preference (LINMAP) is a method that can process different types of basic data at the same time [5]- [7]. However, it cannot solve the basic data processing problem based on the evaluator's bounded rational behaviour.…”

Section: Introductionmentioning

confidence: 99%

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A LINMAP Method Based on the Bounded Rationality of Evaluators for Property Service Quality Evaluation

et al. 2021

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Property service quality (PSQ) evaluation is the key means of property management. Traditional PSQ evaluation is usually based on the rational hypothesis of the evaluator. The evaluators' behaviour with bounded rationality is more in line with the characteristics of modern PSQ evaluation practice. At this point, evaluation information is usually incomplete information and heterogeneous data. The existing LINMAP methods have the ability to process incomplete information and heterogeneous information, but they cannot adapt to evaluation information processing under bounded rational behaviour. As one of the major achievements of behavioural economics, prospect theory can explain people's bounded behaviour when making decisions. The purpose of this paper was to develop a linear programming technique for multidimensional analysis of preference (LINMAP) model based on prospect theory for modern PSQ evaluation. First, a data pre-processing method was designed by referring to the TOPSIS method. Then, the value function was used to construct the dominance matrix, and the LINMAP model based on prospect theory was constructed. Finally, all alternatives were ranked in order according to overall performance value, which was solved by the LINMAP model. The feasibility and effectiveness of the proposed method were demonstrated by example analysis. Based on the evaluation results of property perceived service quality of public projects, this paper determined the important items and excellent property service projects and their reasons and proposed some suggestions to improve PSQ.

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Section: B Related Decision-making Methods and Their Extensionsmentioning

confidence: 99%

Section: Evaluation Methods and Application Of Psqmentioning

confidence: 99%

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A LINMAP Method Based on the Bounded Rationality of Evaluators for Property Service Quality Evaluation

et al. 2021

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“…The multi-dimensional analysis of preference (LINMAP) is a popular method used by prior researchers to measure service quality. Zuo et al [ 53 ] used the general multi-attribute multi-scale decision-making methods (MAMS) based on the dynamic linear programming technique for LINMAP to evaluate property perceived service quality (PPSQ). The new method improves the traditional PPSQ evaluation process and provides an alternative solution for large scale data processing.…”

Section: Literature Reviewmentioning

confidence: 99%

Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Lin

Chang

Huang

et al. 2021

Int. J. Fuzzy Syst.

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The 2019–2020 COVID-19 pandemic has caused an economic turndown and high volatility in the global financial markets. Determining the factors that influence services to high-net-worth customers who typically have large investments in the financial markets is important for wealth management banks. This study constructs a hybrid approach by integrating the fuzzy logic and Decision-making Trial and Evaluation Laboratory (DEMATEL) methods to identify the most influential criteria affecting the performance of wealth management banks in Taiwan during the 2019–2020 COVID-19 pandemic. Surveys and interviews are designed using four dimensions (bank performance, service quality, customer relationship, and COVID-19) and 16 criteria for 10 banking executives using fuzzy linguistic scales, to obtain their expert opinions. The results show the order of influence as being service quality, customer relationships, bank performance, and COVID-19. The most important criteria are customized investment information (in-service quality), switching behavior (in-customer relationship), fee income (in-bank performance), and the number of confirmed cases in the top five countries affected by COVID-19. The managerial implication is that wealth management banks should focus on improving their service quality. Banks may strive to provide a wide range of customized investment information and increase customers’ usage of personalized financial products and services. The results of this study will benefit bank managers in serving high-net-worth individuals during the crisis period.

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“…Property perceived service quality (PPSQ) refers to people's actual perceived level of property service provided by property service enterprise. PPSQ evaluation for public buildings involves the interests of various parties such as property service enterprise, regulatory agency and government, and the evaluation results have a wide range of social influences (Zuo et al 2020). Scientific evaluation of PPSQ is an important means to improve the management ability and service quality of public buildings.…”

Section: Introductionmentioning

confidence: 99%

A Property Perceived Service Quality Evaluation Method for Public Building Based on Multi-Source Heterogeneous Information Fusion

Zuo

Liu

et al. 2021

Preprint

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The basic information of property perceived service quality (PPSQ) evaluation for public building has the characteristics of multi-source heterogeneity, which challenges the traditional perceived service quality evaluation methods. Based on the classical linear programming technique for multidimensional analysis of preference (LINMAP), a multi-objective LINMAP model is constructed and a new PPSQ evaluation method is proposed to solve such problems. Constructing the multi-objective LINMAP model is the core of constructing the new PPSQ evaluation method. The construction idea of the multi-objective LINMAP model is as follows: First, the multi-source heterogeneous evaluation information is normalized based on the TOPSIS idea. Then, the LINMAP model is extended by using the objective function which is constructed with the minimum variance between the multi-source evaluation information. Finally, the source weight and index weight are determined by the above model, the comprehensive distance of each property service project is calculated, and the best choice of property service project is found. The case study verifies the feasibility and effectiveness of the multi-objective LINMAP model, but also reflects the new requirement of comprehensively and objectively evaluates PPSQ for public building.

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A General Multi-Attribute Multi-Scale Decision Making Method Based on Dynamic Linmap for Property Perceived Service Quality Evaluation

Cited by 19 publications

References 40 publications

A LINMAP Method Based on the Bounded Rationality of Evaluators for Property Service Quality Evaluation

A LINMAP Method Based on the Bounded Rationality of Evaluators for Property Service Quality Evaluation

Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

A Property Perceived Service Quality Evaluation Method for Public Building Based on Multi-Source Heterogeneous Information Fusion

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