“…Within the quality management area, each technique can perform one or more of the following functional models referring to the selected articles (Al-Kandari et al, 2006, Bergman et al, 2005, Boo et al, 1994, Catania et al, 1999, Ghahfarokhi et al, 2007): Bergman et al, 2005, Boo et al, 1994, Catania et al, 1999, Ghahfarokhi et al, 2007.…”