A Framework to Manage Co-creation Process for PSS Considering the Network and Technology

Kusumaningdyah, Widha; Tezuka, T.

doi:10.1016/j.procir.2017.03.029

Cited by 7 publications

(3 citation statements)

References 25 publications

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“…SNPs are about the technology, and the relationships between users (or social networks), as recent studies [12,45,46] have confirmed. Such studies emphasise that organisations use SNPs to build organisation-public relationships (OPR) though the evolution of such relationships remains unexplained.…”

Section: Social Networking Platforms and Organisation-community Relationshipsmentioning

confidence: 90%

“…SNPs have become instrumental in public participation, involvement, and engagement in nonprofit services [10]; moreover, the three activities are critical pillars of service co-creation [11]. Similarly, collaborative networked organisations and communities enable co-innovation and value co-creation [9]; but such outcomes are driven by the platform capabilities and the relationships between actors [12,13]. Collaborative networked organisations often seek to build productive and sustainable relationships with a target community, and such relationships are here coined as organisation-community relationships (OCRs).…”

Section: Introductionmentioning

confidence: 99%

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Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Kang¹,

Namisango²

2021

Digital Service Platforms

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Nonprofit organisations use social networking platforms to interact, engage, and build productive relationships with target audiences for co-created outcomes. This chapter pursues two interrelated objectives: First, it identifies key stages in the growth of organisation-community relationships on co-creative social networking platforms. Second, it discusses the multi-levelled factors influencing these relationships at the respective stages. To achieve these objectives, we make a general review of scholarship on nonprofit use of social media, social networking platforms for co-creation, and organisation-public relationships on social media. We used the ecological systems perspective to identify the internal and external environmental influences on organisational relationships in social networking platforms. This chapter presents three abstract stages of organisation-community relationships: emergence, growth, and collapse, based on existing empirical observations and theoretical perspectives. We reveal four levels of ecological-based factors that influence different stages of organisation-community relationships on co-creative social networking platforms. We indicate the potentially strong and weaker influences on organisational relationships.

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Section: Social Networking Platforms and Organisation-community Relationshipsmentioning

confidence: 90%

Section: Introductionmentioning

confidence: 99%

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Kang¹,

Namisango²

2021

Digital Service Platforms

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“…Also, in addition to enabling the three pillars of service co-creation explained earlier, social media triggers service co-creation behaviors, such as helping others, advocating or recommending the organization's services, tolerating service failure, taking responsibility, offering feedback and information sharing (Oertzen et al , 2020). Besides, social media creates an engagement platform and a social network, which substantiate its co-creation enabling capabilities (Kusumaningdyah and Tetsuo, 2017). Based on the service ecosystems perspective, social media presents “a self-adjusting system of resource integrating actors connected by shared institutional arrangements and mutual value creation through shared service exchange” (Vargo and Lusch, 2016, pp.…”

Section: Introductionmentioning

confidence: 99%

Service co-creation on social media: varieties and measures among nonprofit organizations

Namisango

Kang

Rehman

2021

JSTP

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PurposeLittle is known about the variations in service co-creation on social media, despite the resource integrating capabilities and co-creator roles afforded by these platforms. The gap is even more troubling in the nonprofit sector, where leveraging public interaction on social media is prevalent and vital to charitable and philanthropic endeavors. Arguably, such interaction is embedded in resource integrating activities leading to nonprofit service co-creation. This paper reports the forms, dimensions or service co-creation measures enabled by social media use in the nonprofits' sector.Design/methodology/approachThe authors conducted a sequential exploratory mixed methods design. First, the authors interviewed 19 social media managers in education, health and social service nonprofit organizations to identify the varieties in service co-creation realized. Second, the authors surveyed 73 nonprofit organizations on social media and gathered 267 useable responses, which were used to analyze and validate the identified forms of service co-creation.FindingsThe authors found that nonprofit organizations realize up to seven forms of service co-creation using social media. These include co-ideating to tweak service ideas, co-diagnosing social needs and problems, co-assessing service events, co-transforming services to targeted communities, co-advocating for community and service reach, co-resourcing in service delivery, and co-experiencing through a pool of diverse service experiences.Originality/valueThis study develops a reliable and valid multidimensional measure for nonprofit service co-creation enabled by social media platforms. Theoretically, this study offers a nonprofit service co-creation model to drive nuanced explanatory research and service co-creation perspectives in other contexts and engagement platforms. Managerially, this research illustrates the variations in service co-creation, which inform the strategic value of social media to nonprofits and will assist nonprofit practitioners in planning and evaluating their service co-creation outcomes.

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Opportunities and Challenges of Product-Service Systems for Sustainable Mass Customization: A Case Study on Televisions

Hänsch¹,

Mohr

Steinberg

et al. 2018

Customization 4.0

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A Framework to Manage Co-creation Process for PSS Considering the Network and Technology

Cited by 7 publications

References 25 publications

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective

Service co-creation on social media: varieties and measures among nonprofit organizations

Opportunities and Challenges of Product-Service Systems for Sustainable Mass Customization: A Case Study on Televisions

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