A framework for software maintenance and support phase

Nasir, Zafar Mueen; Abbasi, Abu Zafar

doi:10.1109/iciet.2010.5625668

Cited by 2 publications

(5 citation statements)

References 2 publications

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“…However, this service only focuses on how to specify the change requests without considering a maintainer's concerns such as the significant attributes or parameters for the maintainer in modification requests management. Nasir and Abbasi [6] propose a framework for software maintenance that consists of system for maintenance, issue logging procedure, issue evaluation and classification procedure, change requests procedure and activities after issue closure. However, end users and maintainers use different system to manage all the requests and collects users' request by using a formal email without provide specific tool and parameters at the end users' site.…”

Section: User-centered Technique For Maintenancementioning

confidence: 99%

“…The complexity and evolution of Web applications may cause more maintenance cost [5,6,7]. In addition, it causes the challenges to a maintenance team who is mostly not the actual development team to manage and track maintenance process of Web application.…”

Section: Introductionmentioning

confidence: 99%

“…In addition, it causes the challenges to a maintenance team who is mostly not the actual development team to manage and track maintenance process of Web application. In addition, most of organization lack of standards and defined process for maintenance process of software [6] and most of the researchers do not specifically focus on the issues related to Web applications.…”

Section: Introductionmentioning

confidence: 99%

“…Increasing numbers of modification requests cause the maintenance process to be more troublesome and maintainers fail to conduct maintenance process effectively [6]. Hence, managing and tracking modification requests have become an important issue in maintenance process since user keeps requesting for modification [4].…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

User-centered technique for managing and tracking modification requests in prototype-based web applications

Kamalzaman

Sulaiman

Syed-Mohamad

2011

2011 Malaysian Conference in Software Engineering

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Nowadays, a lot of development of Web applications use prototyping approach such as throw-away prototyping and evolutionary prototyping. In order to fulfill the users' requirements, developers need to communicate with the users, therefore prototyping is widely used in software development to assist these developers. As we develop Web application and release them as a number of versions or releases of prototype, it constantly requires changes to evolve and meet users' specific requirements. Thus, prototyping approach may cause more maintenance cost to be incurred due to scope creep during software development. In addition, it provides the challenges to a maintenance team who is mostly not the actual development team, to manage and track maintenance process of such Web applications. This paper proposes a user-centered technique for managing and tracking modification requests in a Web application. We anticipate that the proposed technique can assist maintainers to manage and track modification of a Web application in more effective and efficient manner by capturing, classifying and validating the enhancement requests, problem report and modification requests directly from the users during the prototyping process itself. This in turn will avoid unexpected modification requests once we release the Web application and to allow the tracing of both enhancement and problem report during prototyping and modification requests and problem report during maintenance.

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Section: User-centered Technique For Maintenancementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

User-centered technique for managing and tracking modification requests in prototype-based web applications

Kamalzaman

Sulaiman

Syed-Mohamad

2011

2011 Malaysian Conference in Software Engineering

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“…A Web application is popular and widely used in many organizations, but not all of them, particularly; small organizations have a specific technique to handle modification requests [2], or even a specific procedure for software maintenance [3]. Maintainers need a specific technique and tool to manage the modification requests in a Web application.…”

Section: Introductionmentioning

confidence: 99%

Supporting Maintenance of Web Applications Using User-Centered Technique

Kamalzaman

Syed-Mohamad

Sulaiman

et al. 2012

2012 19th Asia-Pacific Software Engineering Conference

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Maintenance is crucial to ensure delivered software continues to meet its end users' evolving needs mainly among Web applications' users. Many approaches and tools have been developed for handling modification requests, of which is the first step of the change management process. However, they lack of functionality to facilitate end users to specify their requests. This limitation causes problems not only to the end users, but to the maintainers as well, who need to understand the requests thoroughly before making any changes. We propose a user-centered technique to support the maintenance process by managing and tracking the modification requests effectively. This paper reports the implementation of the proposed technique as a tool and includes its adoption on a Web application. Initial case study shows that the tool is able to support end users to specify their requests easily and quickly, and maintainers to handle the requests effectively.

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A framework for software maintenance and support phase

Cited by 2 publications

References 2 publications

User-centered technique for managing and tracking modification requests in prototype-based web applications

User-centered technique for managing and tracking modification requests in prototype-based web applications

Supporting Maintenance of Web Applications Using User-Centered Technique

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