A Framework for Identifying the Factors Affecting the Use of E-Government Services

Abstract

E-government is an extremely interesting research field with numerous research (academic) and practical implications. Under this context, the present study proceeds in developing and testing an original conceptual framework that explores the factors influencing the use of e-government services. The proposed conceptual framework was tested using a newly developed structured questionnaire in a sample of 282 Greek internet users. Hypothesis testing was conducted using the structural equation modeling (SEM) technique. Results underline, among others, the significance of (1) perceived compatibility, (2) perceived operational benefits, (3) trust in e-government services, and (4) perceived information in enhancing the intention of citizens to use e-government services.

Factors Affecting User Experience of E-Government Services: An Exploratory Review

“…Puja Nugraha and Susanto [6] also studied factors influencing E-Government Innovations from perspective of civil servants, which include organizational dimension, individual dimension and technological dimension. Muhammad and Kaya [7] who found that performance expectancy, effort expectancy, investigated the adoption of e-government in Nigeria and perceived risk influenced citizens' attitude towards e-government while attitude and facilitating conditions influenced their behavioral intention to use e-government services. These studies give invaluable insights into the factors that affect the user experience and adoption of e-governance.…”