A framework for heuristic evaluation of mobile learning applications

Kumar, Bimal Aklesh; Goundar, Munil Shiva; Chand, Sailesh Saras

doi:10.1007/s10639-020-10112-8

Cited by 42 publications

(23 citation statements)

References 26 publications

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“…Audio guides in the museums have essential limitations, including small screen size, limited input capability, different input methods, bandwidth or network access, different display resolutions, and minimal or different processing capacities. Hence, the capability to attract visitors' attention was limited [55]. According to Bredin [56], the good audio guide's ingredients are free of charge, good content (specialist knowledge), multilingual support, and support for disabilities (for example, visually impaired).…”

Section: Discussionmentioning

confidence: 99%

Identification of Usability Issues of Interactive Technologies in Cultural Heritage through Heuristic Evaluations and Usability Surveys

Lam

Hoang

Sajjanhar

2021

MTI

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Usability is a principal aspect of the system development process to improve and augment system facilities and meet users’ needs and necessities in all domains. It is no exception for cultural heritage. Usability problems of the interactive technology practice in cultural heritage museums should be recognized thoroughly from the viewpoints of experts and users. This paper reports on a two-phase empirical study to identify the usability problems in audio guides and websites of cultural heritage museums in Vietnam, as a developing country, and Australia, as a developed country. In phase one, five-user experience experts identified usability problems using the set of usability heuristics, and proposed suggestions to mitigate these issues. Ten usability heuristics identified a total of 176 problems for audio guides and websites. In phase two, we conducted field usability surveys to collect the real users’ opinions to detect the usability issues and examine the negative-ranked usability. The outstanding issues for audio guides and websites were pointed out. Identification of relevant usability issues and users’ and experts’ suggestions for these technologies should be given immediate attention to helping organizations and interactive service providers improve technologies’ adoptions. The paper’s findings are reliable inputs for our future study about the preeminent UX framework for interactive technology in the CH domain.

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Section: Discussionmentioning

confidence: 99%

Identification of Usability Issues of Interactive Technologies in Cultural Heritage through Heuristic Evaluations and Usability Surveys

Lam

Hoang

Sajjanhar

2021

MTI

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“…Heuristic evaluation's primary goal is to identify usability problems when some expert users operate the system or application interface at a relatively low cost, resulting in multiple enhancements to the mobile applications (Kumar et al, 2020). When the heuristic principle is violated, the expert determines the severity of the problem and suggests solutions (Paramitha et al, 2018).…”

Section: Heurestic Evaluationmentioning

confidence: 99%

“…When the heuristic principle is violated, the expert determines the severity of the problem and suggests solutions (Paramitha et al, 2018). It can be carried out at any software development stage upon identifying the problem and usually presents the best practical results (Kumar et al, 2020). The expert goes through the system once to get familiar with it during the heuristic evaluation and then thoroughly assesses the specific heuristics (Ball and Bothma, 2018).…”

Section: Heurestic Evaluationmentioning

confidence: 99%

“…Nielsen, 1994a). Heuristic evaluation offers numerous benefits, including simple, fast & efficient identification of usability problems, a cheap method to evaluate applications, easy to motivate people to do, and suitable for every life-cycle software phase (Kumar et al, 2020;Tremoulet et al, 2021) Due to these benefits, the heuristic evaluation approach is widely used in HCI to evaluate the effectiveness of mobile applications.…”

Section: Heurestic Evaluationmentioning

confidence: 99%

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Heuristic Evaluation and Usability Testing of G-MoMo Applications

Ali

2022

J INFORM SYSTEMS ENG

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Financial technology (FinTech) has swiftly revolutionized mobile money as one of the ways of accessing financial services in developing countries. Numerous mobile money applications were developed to access mobile money services but are hindered by severe authentication security challenges, thus, forcing the researchers to design a secure multi-factor authentication (MFA) algorithm for mobile money applications. Three prototypes of native mobile money applications (G-MoMo applications) were developed to confirm that the algorithm provides high security and is feasible. This study, therefore, aimed to evaluate the usability of the G-MoMo applications using heuristic evaluation and usability testing to identify potential usability issues and provide recommendations for improvement. Heuristic evaluation and usability testing methods were used to evaluate the G-MoMo applications. The heuristic evaluation was carried out by five experts that used the 10 principles proposed by Jakob Nielsen with a five-point severity rating scale to identify the usability problems. While the usability testing was conducted with forty participants selected using a purposive sampling method to validate the usability of the G-MoMo applications by performing tasks and filling out the post-test questionnaire. Data collected were analyzed in RStudio software. Sixty-three usability issues were identified during heuristic evaluation, where 33 were minor and 30 were major. The most violated heuristic items were "help and documentation", and "user control and freedom", while the least violated heuristic items were "aesthetic and minimalist design" and "visibility of system status". The usability testing findings revealed that the G-MoMo applications' performance proved good in learnability, effectiveness, efficiency, memorability, and errors. It also provided user satisfaction, ease of use, aesthetics, usefulness, integration, and understandability. Therefore, it was highly recommended that the developers of G-MoMo applications fix the identified usability problems to make the applications more reliable and increase overall user satisfaction.

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“…In the 21st century, education is about life-long learning, and according to Banik and Kumar (2019), Demirel and Akkoyunlu (2017) and Solmaz (2017), life-long learning is defined as learning that individuals take to improve knowledge, skills, and competencies. Life-long learning contributes to a person's personal and professional development and is one of the important attributes of today's learners and graduates (Kumar et al , 2020; Kumar and Mohite, 2017; Solmaz, 2017). Life-long learners must possess reasoning and analytical skills, can integrate information from diverse sources, effectively invent and communicate information, be information literate and have a positive attitude towards learning (Banik and Kumar, 2019; Demirel and Akkoyunlu, 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

Information literacy: a desideratum of the 21st century

Reddy

Sharma

Chaudhary

et al. 2021

OIR

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Purpose The research surveyed the competency of information literacy of senior high school students in Fiji. This is to evaluate the strong predictors of information literacy. Design/methodology/approach The study adopted a survey research design whereby a five-point Likert scale self-reporting questionnaire was administered to Year 12 and Year 13 secondary school students. The data were analysed using the Statistical Package for the Social Sciences (SPSS) software-descriptive statistics of calculating the mean and standard deviation, a correlation and linear regression analysis to deduce the strong predictors of information literacy. Findings The study showed that 81% of the students surveyed were average to above average information literate. The strong predictors of information literacy were the ability of an individual to collaborate and share safely online, the ability to share files securely and the ability to access the credibility of any resource assessed on the digital platform. Research limitations/implications The current study evaluates information literacy of a cohort – stating how information literate the participants are, comprehending the strong predicators of information literacy so that there is an appropriate and effective implementation of interventions for the desired improvements. Practical implications The results can be used to improve information literacy of students at all levels of education in the Fiji Islands. Social implications If the youths are information literate they will be able to effectively contribute towards the development of their economy. Since the work environment today is technology oriented and involves a lot of information, being information literate means knowing how to use the information and differentiate between good and bad information. Hence, contributing effectively towards whatever task is performed. Originality/value This research if the first ever research done on evaluating the information literacy of individuals in Fiji.

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A framework for heuristic evaluation of mobile learning applications

Cited by 42 publications

References 26 publications

Identification of Usability Issues of Interactive Technologies in Cultural Heritage through Heuristic Evaluations and Usability Surveys

Identification of Usability Issues of Interactive Technologies in Cultural Heritage through Heuristic Evaluations and Usability Surveys

Heuristic Evaluation and Usability Testing of G-MoMo Applications

Information literacy: a desideratum of the 21st century

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