A framework for effective commercial Web application development

Lu, Ming Te; Yeung, Wing Lok

doi:10.1108/10662249810211638

Cited by 95 publications

(60 citation statements)

References 9 publications

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“…A qualified and well-performing hotel website should be efficient, informative, and user friendly (Jeong & Lambert, 2001). Thus, the usefulness of hotel websites is gauged by the effectiveness of their performance in terms of functionality and usability (Lu & Yeung, 1998). Bai, Law, and Wen (2008) reported that customer satisfaction can be influenced by website functionality and usability, which consequently affect purchase intention.…”

Section: Quality Of Hotel Websitesmentioning

confidence: 99%

“…Consumer's needs and requirements on a website are often determined by website evaluation, which is the most frequently used method to reflect the website performance (Lu & Yeung, 1998;Faba-Perez & Moya-Anegon, 2005). Most of the website evaluation studies focused on developing new evaluation methods or modified the existing websites using various frameworks (Law, Qi, & Buhalis, 2010).…”

Section: Perceived Hotel Website Performance From Consumer Perceptionsmentioning

confidence: 99%

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Comparative evaluation study of the websites of China-based and international luxury hotels

Law

Buhalis

2017

Journal of China Tourism Research

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Practitioners in the hotel industry constantly seek ways to improve their online and offline presence to improve their competitiveness and profitability. Consumers from different countries differ in their preferences for color, pictures, navigation, and site structure, which affect the performance of hotel websites. To connect industry efforts with consumer requirements, this study adopts a website usefulness framework to compare the websites of China-based luxury hotels with those of international luxury hotels. A fuzzy model is applied to analyze the data collected from online users. Findings of this study will be utilized to assess the perceptions of Chinese and international users and to compare the performance of the websites of China-based luxury hotels with those of international luxury hotels. Results show that Chinese and international consumers significantly differ in their perception of the usefulness performance of China-based and international luxury hotel websites.

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Section: Quality Of Hotel Websitesmentioning

confidence: 99%

Section: Perceived Hotel Website Performance From Consumer Perceptionsmentioning

confidence: 99%

Comparative evaluation study of the websites of China-based and international luxury hotels

Law

Buhalis

2017

Journal of China Tourism Research

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“…It is believed that many companies must be in the situation that they have paid for a web site but it is never visited or does not seem to attract any customers and draw the conclusion that the Internet is not useful for them. In fact creating an effective web site needs to be taken seriously in the face of all the competition already on the Internet (Lu and Yeung, 1998). It is first and foremost a marketing task (Angelides, 1997;Dholakia and Rego, 1998;Saaksjarvi, 1999) and should not be left to computing professionals.…”

Section: Introductionmentioning

confidence: 99%

Effective websites for small and medium‐sized enterprises

Thelwall

2000

Journal of Small Business and Enterprise Development

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In the UK millions are now online and many are prepared to use the Internet to make and influence purchasing decisions. Businesses should, therefore, consider Management and policy implications• There is a large online population in the UK, probably over ten million have used the web, and many are prepared to use it to at least influence their purchasing decisions. It is, therefore, apparent that businesses of all sizes should consider having a web site.• The design of a web site needs to be viewed primarily as a business task, not a technical task. The web site design needs to be appropriate to the needs of the company and should focus on supporting business goals.• Business managers need to exercise quality control over a web site designed for them by their IT technician or an external web design company because the evidence shows that a majority of sites are substandard.• Managers, to fulfil their quality control role, need to understand that simply having a home page on the web does not mean that anybody will visit the site, this depends upon appropriate site design and registration in search engines.1 Journal of Small Business and Enterprise Development, 7(2), 149-159, (2000) Page 2• Small businesses should consider placing immediate responsibility for the site with the person that is also responsible for marketing, rather than an IT expert.• Simple mainly non-technical tests need to be carried out on any web site designed, including checking how easy it will be for potential customers to find it by typing relevant key words into major search engines.• If using an external agency to design a web site, other sites designed by the agency should be evaluated, using the same tests, before it is hired.• The large number of sites not registered with search engines is causing the potential of the web to be unrealised. Businesses with an existing web site may need to redesign it and reassess the potential of the web once the results of this can be seen.

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“…The relevant literature suggests several different quality indicators (Fredin, 1997;Just, et al, 1997;Day, 1997;Schneiderman, 1997;Buchanan and Lukaszewski, 1997;Fredin and David, 1998;Lu and Yeung, 1998;. We selected 10 of these indicators.…”

Section: Political Party Websites and Their Effectivenessmentioning

confidence: 99%