A framework for e-government planning and implementation

Ghapanchi, Amir Hossein; Albadvi, Amir; Zarei, Behrouz

doi:10.1504/eg.2008.016129

Cited by 55 publications

(21 citation statements)

References 47 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Legislation to protect privacy is important to consumers, with a 2003 study by Turow indicating that "consumers want legislation that will help them easily gain access to and control over all information collected about them online" (Turow, 2003). Also, government information technology managers should make privacy a factor and adequately address this issue when forming their information policy initiatives (Ghapanchi, et al, 2008).…”

Section: Privacy and Consumer Trustmentioning

confidence: 99%

An examination of privacy policies of US Government Senate websites

Kuzma

2010

View full text Add to dashboard Cite

U.S. Government Web sites are rapidly increasing the services they offer, but users express concerns about their personal privacy protection. To earn user's trust, these sites must show that personal data is protected, and the sites contain explicit privacy policies. This research studied privacy policy protection of 50 U.S. Senate sites and found that few had comprehensive elements of privacy policies and a general lack of protection of personal data that could be obtain from the Web site. The study reviewed which specific privacy elements are most often mishandled, as well as suggestions for improving an overall online privacy practice.

show abstract

Section: Privacy and Consumer Trustmentioning

confidence: 99%

An examination of privacy policies of US Government Senate websites

Kuzma

2010

View full text Add to dashboard Cite

show abstract

“…E-government refers to the use by state authorities of ICT, in particular, the Internet and web-based technology, to deliver information and services and to encourage civic participation [2]. E-government is simply a facility using Information Technology (IT) to deliver public services directly to the customer, where the customers are citizens, business or other government entity [3,4]. This phenomenon of e-government is increasingly attracting the attention of community citizens including politicians, economists, decision and policy makers amongst others.…”

Section: Introductionmentioning

confidence: 99%

Conceptualization of Electronic Government Adoption

Safeena¹,

Kammani²

2013

IJMIT

View full text Add to dashboard Cite

: E-government facilitates provision of relevant government information in electronic form to the citizens in a timely manner and better service delivery to citizens. Information Technology today is recognized as an effective tool for turning the economic activity in efficient governance and in developing human resource. E-government is a kind of governmental administration which is based on ICT Services. The essence of egovernment is using information technology to break the boundary of administrative organizations, and build up a virtual electronic government. E-government initiatives are common in most countries as they promise a transparent, citizen-centric government and reduce operational cost. Emerging with Egovernment, theories and practices of public administration have stepped into a new knowledge era. Egovernment presents a tremendous impetus to move forward with higher quality, cost-effective, governmentservices and a better relationship between citizens and government. This paper discusses the different issues, challenges, adoption factors for e-government implementation, conceptual demarcation on these factors and, presents a conceptual framework for better e-government performance.

show abstract

“…The results imply that in order to be successful in e-government initiative, vision, in-depth planning and implementation strategy are thus essential factors 3,35 in order to reduce the associated risks, costs, and the time wasted (Ghapanchi et al, 2008). Central to e-government implementation is the objectives to be achieved, i.e., to improve the e±ciency, transparency, accountability, and e®ectiveness of governments in better serving their constituents through the delivery of quality service.…”

Section: Discussionmentioning

confidence: 99%

“…Further, the RMC needs to consider improving its internal management and control 36 through a change management mentality (Ghapanchi et al, 2008) so that a conducive environment is enabled to fuel growth of the CIS usage. The policy makers must be made to realize that any e-government initiative would be cumbersome without their full support and commitment.…”

Section: Discussionmentioning

confidence: 99%

“…17 Matching both the elements is however a di±cult task in the public sector which face di®erent sets of priorities and therefore challenges compared to the business sector. 3,10,[18][19][20][21] This is evident from a study by Ghapanchi et al (2008) who identi¯ed as many as 12 e-government implementation challenges. While the opponents failed to dissuade governments in the use of ICT, they have conveyed a clear message that governments will never be prepared for the change that is taking place if they are unable to link the role of governments as public service providers and the function of IT that is to assist the delivery of service to their citizens.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs

Bakar

Choy

Lin

et al. 2014

Int. J. Info. Tech. Dec. Mak.

View full text Add to dashboard Cite

This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identi¯ed as one of the prominent and technology-pioneering government agencies in the country and therefore suitable for delivering electronic public services. Data were collected in mid-2009 from two types of customers, i.e., internal (Customs o±cers) and external (forwarding agents, importers, and bonded warehouse licensees) who use the Customs Information Systems (CIS) C8 form for transshipment of goods. Overall, the¯ndings suggest that both types of customers are either indecisive and/or doubtful with the performance of the CIS. These¯ndings are then extended to the broader context of information technology. It is of paramount importance that the RMC takes appropriate measures to satisfy both its internal and external customers by provision of improving its service delivery process through its CIS to produce desirable results.

show abstract

A framework for e-government planning and implementation

Cited by 55 publications

References 47 publications

An examination of privacy policies of US Government Senate websites

An examination of privacy policies of US Government Senate websites

Conceptualization of Electronic Government Adoption

Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs

Contact Info

Product

Resources

About