A Framework for Driving Innovation in Your Water and Wastewater Utility

Carter, Jason T.; Foresman, Joanna; Means, Edward G.; Owen, Douglas; Jones, Ted

doi:10.5942/jawwa.2017.109.0153

Cited by 4 publications

(3 citation statements)

References 3 publications

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“…Innovation is thriving across the water sector in part as a result of ongoing research that has defined a clear value, structure, and purpose by which to achieve more, compete in the workforce marketplace, and improve public service. This is evidenced by a definition of innovation as the application of new ideas resulting in increased value to our customers and/or increased productivity (Carter et al 2017).…”

Section: Photomentioning

confidence: 99%

Demystifying Digital Twins: Definitions, Applications, and Benefits

Cooper¹,

Jackson²,

Kamojjala³

et al. 2022

Journal AWWA

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Section: Photomentioning

confidence: 99%

Demystifying Digital Twins: Definitions, Applications, and Benefits

Cooper¹,

Jackson²,

Kamojjala³

et al. 2022

Journal AWWA

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“…Therefore, managers of WWTPs may lose their motivations even if they were interested in using innovation for a highly valued target. As surveyed in the USA, cultural issues and resources are the main inhibitors of innovation in water and wastewater utilities, whereas research programs and available technologies are the most catalyzing factors (Carter et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Value-added innovation in infrastructure systems, lessons learned from wastewater treatment plants

Jamshidi

2019

TQM

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Purpose Wastewater treatment plants (WWTPs) are evolving toward sustainability. The purpose of this paper is to discuss how innovation can develop these mission-based service industries to value-added manufacturing enterprises. Here, innovation is embedded in altering the understanding of stakeholders toward the objectives and managerial systems of these infrastructures. Design/methodology/approach This study uses multidisciplinary principles in management, economics and engineering to assess the integration of innovation and quality management with different perspectives. It initially compares the conventional and innovative approach for operating WWTPs. Subsequently, it emphasizes the contribution of the tailor-made managerial system of wastewater treatment enterprises through prospective markets, customers’ preferences, probable competitions and shared values. Findings The tailor-made managerial system for wastewater treatment can add economic values by manufacturing multiple demand products for local markets. Water, green energy, organic fertilizers and raw materials are the main products that can be simultaneously recovered according to the customers’ demand. The Kano model also verifies that the new managerial system has this potential to turn the conventional must-be treatment systems into delightful enterprises. It can provide different stakeholders with shared social and environmental values. Accordingly, locals and customers can be engaged in monitoring the quality of products to consider their feedback for decision making and upgrading. This indirectly defines shared values among operators and society to reinforce localization and ecosystem protection. Additionally, this research reveals that the market of the aforementioned strategic products is promising as a blue ocean for set sail due to the lack of competitors. Originality/value This study introduces wastewater treatment as a promising enterprise for integrating innovation and quality management.

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“…However, water utilities are typically slow to adopt new concepts and innovation into their industry (Carter et al, 2017a, Kiparsky et al, 2016Speight, 2015;Loewe & Dominiquini, 2006). Even though over 90% of utility respondents believe innovation is critical for the future of their organisations, only 40% believe they are effectively leveraging innovation to meet challenges and evolve as utilities (Carter et al, 2017b).…”

Section: Introductionmentioning

confidence: 99%

Dynamics of water innovation : Insights into the rate of adoption, diffusion and success of emerging water technologies globally

O’Callaghan¹

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A Framework for Driving Innovation in Your Water and Wastewater Utility

Abstract: Leveraging the Utility Innovation Framework and key business disciplines can catalyze utility innovation programs and enhance the impact on operations.

Cited by 4 publications

References 3 publications

Demystifying Digital Twins: Definitions, Applications, and Benefits

Demystifying Digital Twins: Definitions, Applications, and Benefits

Value-added innovation in infrastructure systems, lessons learned from wastewater treatment plants

Dynamics of water innovation : Insights into the rate of adoption, diffusion and success of emerging water technologies globally

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