2024
DOI: 10.1111/1468-5973.12618
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A four‐phase model and a mobile app for crisis preparedness and management in small and medium sized enterprises

Kimmo Kiiveri,
Paula Naumanen,
Jyrki Liesivuori
et al.

Abstract: In this study, we present a new four‐phase crisis model and the development and assessment of a mobile crisis management application. The model development was supported by a participatory process involving Finnish Small and Medium‐sized Enterprises (SMEs). The four phases of the model are preparedness, beginning of the crisis, during the crisis, and after the crisis. The new model is incorporated into the mobile app to offer clear, actionable advice for different stages of crisis management. The mobile app, “… Show more

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