This paper presents the findings from a field study of human-automation interaction in an open pit gold mine. Motivated by an earlier study that identified problematic interaction between haul truck operators and dispatch interfaces, focus groups and questionnaires were used to understand what causes the general attitude of suspicion towards the system. Overall trust in the dispatch interface, as well as usability and functionality of the system, were judged as slightly positive. However, the inability of the system to react efficiently to sudden changes on site results in operator frustration. We argue that consequently, the human operator should be utilized as a sensor by the dispatch system. Through operator involvement in the stage of information acquisition, the system's response to sudden changes can be improved, and discontent reduced.