A field study of corporate employee monitoring: Attitudes, absenteeism, and the moderating influences of procedural justice perceptions

Workman, Michael

doi:10.1016/j.infoandorg.2009.06.001

Cited by 28 publications

(23 citation statements)

References 74 publications

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“…Here we can hear echoes of Workman who found workers were less likely to object to monitoring if they felt themselves especially vulnerable [36]. The difference here is the drivers perceive the city and not themselves to be in need of extra caution and invigilation.…”

Section: Surveillance and Controlmentioning

confidence: 93%

“…When more stringent systems are introduced for top-down performance monitoring [22,29,36] workers often report concerns about privacy and invasiveness [38,39]. Even when privacy principles can be established and upheld, resistance to LBS monitoring is strong [39].…”

Section: Related Workmentioning

confidence: 99%

“…Lone workers or vulnerable individuals can accept that their job carries significant risk and that some type of monitoring is desirable. A study of 387 employees in the US, UK and India, found that employees overwhelmingly resisted workplace monitoring [36]. However, those who perceived themselves as vulnerable, who had higher levels of self-efficacy and greater levels of trust in their employer 'were more amenable to monitoring' [p.229].…”

Section: Related Workmentioning

confidence: 99%

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Pritchard

Vines

Briggs

et al. 2014

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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This paper examines how an occupational group has adapted to the demands of working with a Location Based Service (LBS). Instead of following a rigid timetable, London's bus drivers are now required to maintain an equal distance between the bus in front and the one behind. Our qualitative study employs ethnographic fieldwork and indepth semi-structured interviews to elicit drivers' perspectives of the new system and show how it has modified their driving and general work conditions. We explore how passengers influence the movement of the bus and how the technology frames bus drivers' relationships to their managers and commuters. This work contributes to our understanding of the impact of LBS in the workplace and shows how technological imperatives can be established that cause unanticipated consequences and gradually undermine human relationships.

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Section: Surveillance and Controlmentioning

confidence: 93%

Section: Related Workmentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

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Digitally driven

Pritchard

Vines

Briggs

et al. 2014

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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“…Additionally, we assume that employees actually behave in a more desirable way when they know that their actions are monitored by the bank. Previous research on monitoring confirmed that vulnerability or severity may affect individual attitudes toward monitoring [35]. Hence, we also aim at unraveling the influence on monitoring on the actual behavioral outcomes of these behavioral intentions in the ISP context of our study.…”

Section: Introductionmentioning

confidence: 94%

The Effects of Awareness Programs on Information Security in Banks: The Roles of Protection Motivation and Monitoring

Bauer

Bernroider

2015

Lecture Notes in Computer Science

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Abstract. Our aim is to understand how information security awareness (ISA) programs affect the intention of employees for compliant information security behavior. We draw on Protection Motivation Theory (PMT) to uncover indirect influences of ISA programs, and seek to identify the extent to which intention translates into actual compliance is contingent on monitoring. Based on partial least squares structural equation modeling analysis of 183 survey responses consisting of German bank employees, we find strong empirical evidence for the importance of ISA programs, protection motivation and monitoring. While ISA programs effectively change how employees cope with and assess security threats, only coping appraisal is an important condition for the positive behavioral effects of such programs to occur. However, ISA programs may cause a false sense of security, as vulnerability perceptions are reduced by consuming ISA programs but not affecting intentions for compliant security behavior. Perceived monitoring strengthens this confirmed intention-behavior link.

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“…In terms of LBS, one system developed to monitor employee interaction with colleagues suggested that even with privacy principles adhered to, acceptance of monitoring was limited (Zweig & Webster, 2003). In a study of 387 employees in the US, UK and India, attitudes towards workplace monitoring were also found to be unfavourable (Workman, 2009). However, those who had greater perceptions of vulnerability, more self-efficacy and greater levels of trust 'were more amenable to monitoring' (p.229).…”

Section: Introductionmentioning

confidence: 99%

Does Your Boss Know Where You Are? Predicting Adoption of LBS in the Workplace

Thomas

Briggs

Little

2011

Electronic Workshops in Computing

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To date there has been no tested model to predict uptake of LBS services in a real world setting. The leading theoretical contribution to our understanding of attitudes and behaviour towards LBS comes from Junglas & Spitzmüller (2005). They hypothesised that intentions to use LBS would be influenced by technology characteristics, task characteristics, personality type, perceived privacy, perceived usefulness, trust and perceived risk. We developed a questionnaire to test and refine their model with a UK employed population.

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A field study of corporate employee monitoring: Attitudes, absenteeism, and the moderating influences of procedural justice perceptions

Cited by 28 publications

References 74 publications

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The Effects of Awareness Programs on Information Security in Banks: The Roles of Protection Motivation and Monitoring

Does Your Boss Know Where You Are? Predicting Adoption of LBS in the Workplace

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