“…The adoption of cross-border digital public services is usually characterised by discussions on privacy concerns and the security issues associated with the required collaboration between public administrations (Akkaya and Krcmar, 2018;Castelnovo, 2014;Graux, 2021;Leitold, 2019;Mulder and Snijders, 2020;Natsiavas et al, 2018;Ng, 2014;Prentza et al, 2021;Tinholt et al, 2013;Weck et al, 2022;Williams et al, 2018;Zarazaga-Soria et al, 2007). Furthermore, due to the inherent requirement of the multiple public administrations involved in the delivery of cross-border digital public services, studies identify the conditions for successful service delivery in the establishment of collaboration, coordination and specific agreements (Leosk et al, 2021;Mäkinen et al, 2006;Marcut, 2019;Soe, 2018;Williams et al, 2018). In addition, establishing trust and the willingness to share data between executive organisations is also identified as a prerequisite (Akkaya and Krcmar, 2018;Graux, 2021;Natsiavas et al, 2018;Ng, 2014;Prentza et al, 2021;Trupec et al, 2015;Velicogna et al, 2020;Weck et al, 2022;Williams et al, 2018).…”