“…These industrial design strategies cover a wide array of opportunities for Balanced Scorecard for industrial design management to enhance through measurement of performance and management by firmwide strategy. For example, contributing to scientific experiment design to ascertain a better research direction (Thong & Kuys, 2012), using "inclusive design principles to develop appealing assistive products" (Kuys & Renda, 2013), improving design outcomes through special focus on design brief formulation (Yang & Renda, 2019) or use of "frugal innovation" (Rao, 2018;Weyrauch & Herstatt, 2017) to create new product concepts cheaply and rapidly. The framework in this research can support these strategies by integrating them into one which involves the entire firm and appends appropriate measures that quantify staff contribution.…”