A digital ecosystem for boosting user-driven service business

Abstract

In recent years, we have seen the rise of Web 2.0, where users become co-creators and software turns into services. While Web 2.0 technologies and concepts have been studied separately, we suggest that the digital ecosystem they form together and the ways in which users interact with it in social contexts have not been made explicit. In this paper, we provide a conceptual model of a community and a digital ecosystem for boosting user-driven service business. To construct such a model, we first identify the key actors and their interactions by applying use case modelling. Based on that, conceptual modelling is used to sketch an illustrative model of the overall ecosystem. Finally, we use the field of bioinformatics to evaluate the model and to propose ideas for boosting user-driven service business in that field as well.

Unpacking Complexities of Mega-Scale Public Sector Information Technology Projects: An Ecosystem Perspective

“…We make use of the rich amount of information collected on the three projects and perform a comprehensive case analysis with a bottom-up approach. When the ecosystem view is employed, researchers aim to identify key actors and examine their interactions before drawing useful conclusions (Karhu et al, 2009;Briscoe, 2010;Purao & Desouza, 2010;Becker et al, 2011). Taking the same approach, our first step for each project was to identify and examine a list of stakeholders and their interactions within the ecosystem.…”

A Digital Ecosystem for Co-Creating Business with People

“…This also allows us to refer to the actors and each step of the use cases in the conceptual model. To illustrate the conceptual model, we chose to continue developing our earlier approach and sketched an informal graphical model to visualize the main actors and their interactions [4,5].…”

“…In our earlier research, we have studied some of these developments separately for Web 2.0 service ecosystem [4] and smart phone application market [5]. In this study, we aim at drawing more generic conclusions and explanations about the phenomenon by studying and comparing the two selected cases head-to-head.…”

A two-layer ecosystem evolution model

“…Web 2.0 has brought further digital content in a social dimension since O'Reilly coined the word in 2005 [12]. Karhu discussed Web 2.0 and a digital ecosystem for boosting user-driven service business [8].…”