A different perspective on consumer engagement: exploring the experience of using health apps to support healthier food purchasing

Flaherty, Sarah Jane; McCarthy, Mary; Collins, Alan; McAuliffe, Fionnuala M.

doi:10.1080/0267257x.2019.1576756

Cited by 34 publications

(69 citation statements)

References 78 publications

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“…Nutrition-related goals such as food tracking [29,31,47,51] or diet improvement [30,43,44,55] were frequently named. Other participants stated to use apps for weight management [51]: most of them aimed to lose weight [31,44,48,52,53] whereas some participants also used an app to eat more [31].…”

Section: [C1] Goal Setting and Goal Striving [C1a] Types Of Goalsmentioning

confidence: 99%

“…Furthermore, in seven publications, some (ex-)users reported that their motivation to use apps may decline over time [25,29,37,43]. Potential reasons for this might be limited progression [47] or boredom [40,42], e.g., because the app only provides a limited range of functionalities [56].…”

Section: [C2b] Declining Motivationmentioning

confidence: 99%

“…In the 12 publications which mentioned self-monitoring and feedback features, inclusion of these features [43,56] such as food diaries or food scanners [53] was often seen favorably. In three studies, participants explicitly expressed their satisfaction with comprehensive food databases to record food intake [47,53,56] and in one further study, participants criticized databases that were too limited [26].…”

Section: [C5] App Features [C5a] Self-monitoring and Feedbackmentioning

confidence: 99%

“…Inclusion of features supporting self-regulation such as rewards [40,41,49,50,53] and goal-setting [48,50] was appreciated. Moreover, participants generally valued the provision of nutrition knowledge that they did not already have or might not be able to access otherwise [43,50,52].…”

Section: [C5b] Other Featuresmentioning

confidence: 99%

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Barriers to and facilitators for using nutrition apps: a scoping review and conceptual framework (Preprint)

König¹,

Attig²,

Franke³

et al. 2020

Preprint

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BACKGROUND Nutrition apps are a prototypical mobile health (mHealth) technology supporting healthy eating behavior that are seen as promising tools for health promotion by policy makers. Although nutrition apps are increasingly popular, wide-spread adoption is yet to be achieved. Hence, profound knowledge regarding factors motivating and hindering (long-term) nutrition app use is crucial for developing design guidelines aiming at supporting uptake and prolonged use of nutrition apps. OBJECTIVE In this scoping review, we synthesized the literature on barriers to and facilitators for nutrition app use across disciplines including empirical qualitative and quantitative studies with current users, ex-users, and/or non-users of nutrition apps. METHODS A systematic literature search including six databases as well as backward and forward citation search was conducted. Search strategy, inclusion and exclusion criteria, and the planned data extraction process were preregistered. All empirical qualitative and quantitative studies published in German or English were eligible for inclusion if they examined adults or adolescents (aged 13 to 18) who were either current users, ex-users and/ or non-users of nutrition apps. Based on qualitative content analysis, extracted individual barriers and facilitators were grouped into categories. RESULTS Twenty-eight publications were identified as eligible. A framework with a three-level hierarchy was designed which grouped 326 individual barriers and facilitators into 21 sub-categories, twelve categories, and four clusters that focus on either the individual user (goals, goal attainment, goal abandonment, personal living conditions, lack of knowledge or skill, lack or loss of motivation, habit), different aspects of the app and the smartphone (features, usability of the app or food database, technical issues, data security, accuracy/trustworthiness, costs), positive and negative outcomes of nutrition app use, or interactions between the user and their social environment. CONCLUSIONS The resulting conceptual framework underlines a pronounced diversity of reasons for (not) using nutrition apps indicating that there is no “one-size-fits-all” approach for uptake and prolonged use of nutrition aps. Hence, tailoring nutrition apps to needs of specific user groups seems promising for increasing engagement.

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Section: [C1] Goal Setting and Goal Striving [C1a] Types Of Goalsmentioning

confidence: 99%

Section: [C2b] Declining Motivationmentioning

confidence: 99%

Section: [C5] App Features [C5a] Self-monitoring and Feedbackmentioning

confidence: 99%

Section: [C5b] Other Featuresmentioning

confidence: 99%

See 2 more Smart Citations

Barriers to and facilitators for using nutrition apps: a scoping review and conceptual framework (Preprint)

König¹,

Attig²,

Franke³

et al. 2020

Preprint

View full text Add to dashboard Cite

show abstract

“…Traditionally, mathematical methods are applied, however, it could not consider the correlations and other relations between the entities [31]. According to many research such as in [23] [32] [33], a focus on the customer value is a vital key rather than the customers' homogenous rate [34] [35].…”

Section: Lierature Review For Customer Segmentationmentioning

confidence: 99%

Knowledge Discovery based Framework for Enhancing the House of Quality

Idrees¹,

ElSeddawy²,

Zeidan³

2019

IJACSA

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Mining techniques proved to have a successful impact in different fields for many targets; one of these targets is to gain customers' satisfaction through enhancing the products' quality according to the voice of these customers. This research proposes a framework that is based on mining techniques and adopted Saaty method targeting to gain the customers' satisfaction and consequently a competitive advantage in the real estate market. The proposed framework is applied during the design phase of a real estate residential building project as an improvement tool to design the building according to the customers' requirements representing the voice of customers (VOC). The proposed Saaty method adaptation increased the number of the consistent sample which was incorrectly excluded using the traditional Saaty method. Saaty method adaptation has succeeded in enhancing the house of quality (HOQ) by achieving the consistent technical customers' requirements for residential buildings, while customers' segmentation succeeded in focusing on the homogeneous grouping of customers.

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Motivating consumers for health and fitness: The role of app features

Stancu

Frank

Lähteenmäki

et al. 2022

J of Consumer Behaviour

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Smartphone apps can create value for consumers by supporting their health goals.The purpose of the study was to reveal people's preferences for Self-Determination theory derived app features of health-related apps that can potentially promote motivation and sustained use of such apps. Three discrete choice experiments, followed by a ranking task, were used to assess consumer preferences for specific app features that can support the basic needs for autonomy, competence and relatedness among respondents from Germany and Spain (N = 719). Participants preferred the autonomy supporting app features, namely making changes to the menu recommendations or self-selecting their rewards. The competence supporting features of levels of progress and feedback that provided encouragement together with facts were preferred across countries; however, presenting the feedback in a dynamic display was disliked in Germany. The relatedness supporting feature, presence of an anthropomorphic cue with the menu recommendations, was preferred in Germany but disliked in Spain. Health and fitness apps can benefit from including features that bring value to consumers by responding to their psychological needs and help them achieve their health goals. Allowing choice flexibility in app recommendations, providing feedback that is encouraging in addition to informative, and including gamification elements in health apps, can respond to consumer preferences and thereby increase engagement with apps. The study contributes to understanding how the theoretically derived features of health apps can be included in the design of apps to match consumer preferences. | INTRODUCTIONConsumers are increasingly using smartphone applications (apps) in attempts to modify and regulate their own behaviours, typically in areas where consumers may find it difficult to define clear goals and implement them due to lack of opportunity and ability, for example in the areas of health and nutrition. Such apps can, not only help consumers achieve their own goals but their use can also contribute to achieving societal goals like healthy and sustainable living. The development and marketing of behavioural change apps has therefore been an area where considerable resources have been invested in product development and launch.

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A different perspective on consumer engagement: exploring the experience of using health apps to support healthier food purchasing

Cited by 34 publications

References 78 publications

Barriers to and facilitators for using nutrition apps: a scoping review and conceptual framework (Preprint)

Barriers to and facilitators for using nutrition apps: a scoping review and conceptual framework (Preprint)

Knowledge Discovery based Framework for Enhancing the House of Quality

Motivating consumers for health and fitness: The role of app features

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