A diagnostics design decision model for products under warranty

Unpacking the effect of strategic ambidexterity on performance: A cross-country comparison of MMNEs developing product-service innovation

“…Exploitative PSI strategy: This variable was measured through 4 items included in a questionnaire using a 5-point Likert scale (1= Total disagreement, 5 = Total agreement) to assess the distinctive indicators of an exploitative strategy: a) Lower inventory costs for service components (Botter & Fortuin, 2000;Hillier, 2000;Reyes, Worthington, & Collins, 2015), b) Reduced warranty costs (Chandrasekaran, Linderman, & Schroeder, 2015;Liu, Chen, Huang, & Yang, 2007), c) Reduced impact of complaint and service recovery (Driessen et al, 2015;Goldstein, Johnston, Duffy, & Rao, 2002), and d) Better feedback mechanism for future design changes (Goldstein et al, 2002;Sarkees, Hulland, & Chatterjee, 2014 (Hair et al, 2001).…”

A flexible two‐dimensional basic warranty policy with two continuous warranty regions

“…8 The coverage of two-dimensional warranty is of great significance because it can influence both the manufacturer's profit and the customers' choices. 9,10 Typically, there are four types of fixed warranty regions, that is, the rectangular region, the unlimited L-shaped region, the limited L-shaped region, and the triangle region. 11 The rectangular region is the most popular one applied in both the theoretical research and practice.…”

Improving root cause analysis through the integration of PLM systems with cross supply chain maintenance data

“…Khare et al [27] using real-time diagnostic data collected from Telematics demonstrated that (i) the accumulation of miles is approximately linear with age and (ii) the distribution of mileage accumulation rate in vehicles with no claims is the same as that with at least one claim. Liu et al [28] developed a decision model to support product design management to estimate the cost of designing diagnostics against the benefits and the warranty cost reductions that the designed diagnostics will bring. Chougule et al [24] developed a novel approach for integrating warranty claims and vehicle diagnostics to support engineers in identifying anomalies in the field, performing root cause analysis and capturing training needs for dealers.…”