“…Over 85% of persons with SMI are unemployed, despite compelling evidence that most want to work (McQuilken et al, 2003) and are capable of working in competitive employment, nearly always preferring competitive employment over sheltered work (Bedell, Draving, Parrish, Gervey, & Guastadisegni, 1998). Unfortunately, consumer surveys often find that assistance with employment is a major unmet need, largely unrecognized by practitioners (Crane-Ross, Roth, & Lauber, 2000;Noble, Honberg, Hall, & Flynn, 1997), perhaps because they often misjudge consumers as ''unmotivated'' (Braitman et al, 1995).…”