“…To exemplify, big data, business analytics and business intelligence applications are used to predict or explain what caused certain outcomes to achieve organizational goals (Davenport et al, 2010;Ghasemaghaei et al, 2018;He et al, 2019;Mikalef et al, 2019;Nisar et al, 2020). Another example, only through the adoption of ISS firms could examine the movement from mass contributions to mass decision-making through impact factor analyses, machine learning, sentiment analyses, ranking calculations, predictive analytics and artificial intelligence (Simsek et al, 2021;Tavakoli et al, 2017;Unver et al, 2020). Then, RO of ISS and resource management action contribute to reducing the amount of time that is spent on reviewing information and firms may be more competitive compared with their competitors by not making the necessary decisions promptly, and, so ISS-SM capabilities enable firms to reduce the effort required to make decisions (Aydiner et al, 2019).…”