2020
DOI: 10.1108/ijqrm-06-2019-0185
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A decision-making model for the rework of defective products

Abstract: PurposeThis paper proposes a decision support model that can be used to help decide the destination of defective products, for mass production industries. The objective of this model is to reduce the cost of the defect, and consequently reduce the total quality costs.Design/methodology/approachThe decision model was developed based on the theory of quality costs and decision-making models, considering the practical aspects of reality through data collection, observation and experience in Industrial Pole of Man… Show more

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Cited by 8 publications
(25 citation statements)
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References 41 publications
(60 reference statements)
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“…The GRA results were not verified with other MCDM (Multi-Criteria Decision-Making Method) methods. However, we tested other approaches for the possibility of including MCDM in the process of identifying causes of incompatibility [24][25][26][27][28][29]. The test of the combination method MCDM (or FMCDM-Fuzzy Multi-Criteria Decision-Making Method) with the quality management tools was effective in identifying the precise causes of the incompatibilities of product.…”
Section: Discussionmentioning
confidence: 99%
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“…The GRA results were not verified with other MCDM (Multi-Criteria Decision-Making Method) methods. However, we tested other approaches for the possibility of including MCDM in the process of identifying causes of incompatibility [24][25][26][27][28][29]. The test of the combination method MCDM (or FMCDM-Fuzzy Multi-Criteria Decision-Making Method) with the quality management tools was effective in identifying the precise causes of the incompatibilities of product.…”
Section: Discussionmentioning
confidence: 99%
“…The Polish industry was chosen because the foundry industry is the most developed in Poland. Additionally, in the foundry industry, special processes are the most needed, as shown in the studies [18][19][20][21]24,26,29]. Cracks occur as a result of the loss of ductility of the material (i.e., exceed the tensile strength).…”
Section: Test Of Modelmentioning
confidence: 99%
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“…Their optimization model includes the inspection cost, the cost of non-conforming items entering the assembly line and the cost of rejecting the items. Soares et al (2020) proposed a decision support model that can be used to help decide the rework of defective products. The objective of their model was to reduce the cost of the defect, and consequently reduce the total quality costs.…”
Section: The Literaturementioning
confidence: 99%