A cross-sectional survey exploring attitudes towards provincial electronic health record implementation among clients attending the Provincial Sexually Transmitted Infections Clinic in British Columbia

Putting the Patient First: A Scoping Review of Patient Desires in Canada

“…Within the literature, across all health states, personalized care was broadly characterized as representing respectful behaviour toward the patient, providing care in a preferred language, healthcare provider (HCP) awareness about the needs of vulnerable populations and delivery of care that considered both social and medical needs ( 25 , 27 , 31 , 33 , 39 , 45 , 50 , 53 – 55 , 57 , 62 , 68 , 69 , 74 , 77 , 79 – 81 , 82 , 85 , 88 , 90 , 94 , 99 , 100 , 102 , 106 – 109 , 111 , 114 , 116 , 118 , 119 , 122 , 124 , 134 , 135 , 136 , 141 , 142 , 147 , 150 , 154 , 156 , 158 , 163 , 165 , 169 , 172 , 174 , 176 , 179 , 184 , 192 , 193 , 195 – 204 , 208 , 209 ). Consistent within the reviewed literature, patients and caregivers identified a preference for care that was holistic, individualized and culturally competent ( 19 , 28 , 53 , 69 , 74 …”

“…In the reviewed literature, all the health states expressed a preference for information from their HCP concerning resources available outside hospital walls ( 17 , 21 , 27 , 31 , 61 , 64 , 65 , 70 , 75 , 87 , 89 , 92 , 103 , 110 , 117 , 121 , 129 , 139 , 158 , 163 , 166 , 167 , 171 , 173 , 175 , 178 , 183 ).…”

“…The acute life-threatening and chronic conditions groups were both interested in knowing the next steps after leaving the hospital ( 21 , 22 , 31 , 50 , 61 , 64 , 65 , 70 , 75 , 87 , 89 , 92 , 103 , 110 , 123 , 130 , 139 , 154 , 158 , 163 , 166 , 167 , 171 , 175 , 183 , 196 , 204 ). However, the chronic conditions group wanted to know about care plans and community resources given their prolonged trajectory of illness ( 21 , 31 , 50 , 61 , 64 , 65 , 70 , 75 , 87 , 89 , 92 , 103 , 106 , 123 , 139 , 158 , 163 , 166 , 167 , 171 , 175 , 183 ). The walking well patient group and the mental health and addictions patient group noted the preference for online resources that would support improved self-management of health opportunities ( 23 , 24 , 28 , 76 , 96 , 102 , 124 , 128 , 168 ).…”

“…Access to information was expressed differently across health states. For example, the walking well group was interested in understanding the availability of funding ( 28 , 76 , 121 , 132 , 168 , 195 , 201 ) whereas the chronic conditions group was more interested in having access to their health information and community resources ( 21 , 31 , 61 , 64 , 65 , 70 , 75 , 87 , 89 , 92 , 103 , 110 , 123 , 139 , 158 , 163 , 166 , 167 , 171 , 175 , 183 ). The ability to choose their provider and healthcare settings was notable for the walking well group ( 24 , 46 , 113 , 149 , 207 ).…”

“…For example, the walking well group was interested in information on funding resources (117,121,129,178). The acute life-threatening and chronic conditions groups were both interested in knowing the next steps after leaving the hospital (21,22,31,50,61,64,65,70,75,87,89,92,103,110,123,130,139,154,158,163,166,167,171,175,183,196,204). However, the chronic conditions group wanted to know about care plans and community resources given their prolonged trajectory of illness (21,31,50,61,64,65,70,75,87,89,92,103,106,123,139,158,…”