A Cross-Cultural Comparison of Conflict Management Styles in Multinational Organisations: Empirical Evidence from Serbia

Ristic, Marija Runic; Ljepava, Nikolina; Qureshi, Tahir Masood; Milla, Asli Cazorla

doi:10.5771/0949-6181-2020-3-418

Cited by 4 publications

(4 citation statements)

References 47 publications

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“…Further to this, SMEs need support to develop and deploy innovative and imaginative solutions that can lead to full implementation of 5I model proposed in this article. Successful effort of Gulf Co-operation Council countries to build appropriate regulatory framework and support system might be a good example for the post-conflict countries integrated in similar forms of regional cooperations, such as Open Balkans countries: Republic of Serbia, Albania, and North Macedonia [40]. Such countries can increase their competitiveness and keep pace with the technological trends and developments [41], [16].…”

Section: Discussionmentioning

confidence: 99%

E-Business as Catalyst for Global Transformation of SMEs: A Middle East Perspective

Selaković,

Ljepava,

Tarabasz

et al. 2023

TEM Journal

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Small and medium enterprises (SMEs) are carriers of the economic development on local, regional, and national level. With high levels of flexibility, agility and adaptability, small and medium enterprises have the ability to transform and embrace new emerging technologies and opportunities. In the Industry 4.0 world, characterized by the intensive development and integration of digital solutions into all levels of operations, SMEs are among early adopters of such solutions. The purpose of the paper is to examine how small and medium enterprises in the Middle East are increasing their competitiveness, using innovative digital and e-business solutions as key transformative tools. Within the research, a systematic review of support ecosystem for development of the sector in the Middle East has been performed. Based on the systematic review and literature findings, the 5I framework, consisting of internationalization, innovation, integration, implementation, and intensifying, has been suggested as the model for transformative development of small and medium enterprises. In the future research, it is possible to examine how fast-growing economies that create supportive environment for the development of small and medium enterprises, simultaneously recognizing digital and e-business solutions as important pillar of increasing competitiveness and innovativeness, might benefit from successful implementation of 5I framework for successful global transformation.

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Section: Discussionmentioning

confidence: 99%

E-Business as Catalyst for Global Transformation of SMEs: A Middle East Perspective

Selaković,

Ljepava,

Tarabasz

et al. 2023

TEM Journal

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“…Research on conflict negotiations across power inequalities examines the impact of high and low relative power on processes, outcomes and behaviors (Tinsley, 2001;Coleman et al, 2010;Ristic et al, 2020). As power increases, one party becomes less dependent on its counterpart, enabling domineering behavior to achieve objectives (Lam and Chin, 2004;Nazir Butt and Nam Choi, 2010;Lu et al, 2020).…”

Section: Hypotheses Developmentmentioning

confidence: 99%

The role of contextual factors in conflict handling strategies in logistics service networks

Özcan,

Sevil Oflaç

2024

JBIM

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Purpose In business-to-business interactions, conflicts are inevitable, and conflict-handling strategies that consider different variables improve the decision-making process of actors. This study aims to reveal the role of power and criticality in conflict-handling research in logistics service networks. Design/methodology/approach A 2 × 2 between-subject experimental design with four different scenarios was used. One hundred sixty logistics service actors completed an online questionnaire. Data were analyzed with ANOVA and paired sample t-tests using the SPSS 28.0 program. Findings In comparative scenarios involving high and low power dynamics, individuals with high power and high criticality situations are more inclined to favor the dominating strategy compared to low-power and low-criticality contexts. However, when faced with specific circumstances characterized by both high power and high criticality, actors tend to prioritize the integrating strategy initially, followed by the dominating and obliging strategies in that order. Notably, the statistical analysis revealed no significant interaction effect between criticality and power concerning the integrating, obliging and dominating conflict-handling strategies. Originality/value This study used an experimental approach to investigate criticality and power as contextual elements in determining conflict-handling strategies in an inter-firm environment within logistics service networks. This study is particularly groundbreaking in its knowledge of the relationship among power dynamics, conflict criticality and conflict-handling strategies.

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“…Thus, organizations headquartered in the USA may tend to define success (Katz et al , 1999) in different and predictable ways from those in more collectivist countries (Pagell et al , 2005). It has been suggested that factors defining national culture will result in systematic differences in creativity, innovation and social acceptance (Florida, 2005; Kim et al , 2004; Morris et al , 1998; Ristic et al , 2020). We believe examining the use of CMS cross-nationally within a single generation of workers will make a value-added contribution to the literature on conflict management.…”

Section: Conflict-management Strategies In a Global Settingmentioning

confidence: 99%

The three–way interactions of gender, supervisor’s gender, and country on the strategies for managing conflict of millennials: an exploratory study in 10 countries

Rahim

Katz

et al. 2022

IJCMA

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Purpose This field study aims to investigate the interactive relationships of millennial employee’s gender, supervisor’s gender and country culture on the conflict-management strategies (CMS) in ten countries (USA, China, Turkey, Germany, Bangladesh, Portugal, Pakistan, Italy, Thailand and Hong Kong). Design/methodology/approach This exploratory study extends past research by examining the interactive effects of gender × supervisor’s gender × country on the CMS within a single generation of workers, millennials. The Rahim Organizational Conflict Inventory–II, Form A was used to assess the use of the five CMS (integrating, obliging, dominating, avoiding and compromising). Data analysis found CMS used in the workplace are associated with the interaction of worker and supervisor genders and the national context of their work. Findings Data analysis (N = 2,801) was performed using the multivariate analysis of covariance with work experience as a covariate. The analysis provided support for the three-way interaction. This interaction suggests how one uses the CMS depends on self-gender, supervisor’s gender and the country where the parties live. Also, the covariate – work experience – was significantly associated with CMS. Research limitations/implications One of the limitations of this study is that the authors collected data from a collegiate sample of employed management students in ten countries. There are significant implications for leading global teams and training programs for mid-level millennials. Practical implications There are various conflict situations where one conflict strategy may be more appropriate than others. Organizations may have to change their policies for recruiting employees who are more effective in conflict management. Social implications Conflict management is not only important for managers but it is also important for all human beings. Individuals handle conflict every day and it would be really good if they could handle it effectively and improve their gains. Originality/value To the best of the authors’ knowledge, no study has tested a three-way interaction of variables on CMS. This study has a wealth of information on CMS for global managers.

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A Cross-Cultural Comparison of Conflict Management Styles in Multinational Organisations: Empirical Evidence from Serbia

Cited by 4 publications

References 47 publications

E-Business as Catalyst for Global Transformation of SMEs: A Middle East Perspective

E-Business as Catalyst for Global Transformation of SMEs: A Middle East Perspective

The role of contextual factors in conflict handling strategies in logistics service networks

The three–way interactions of gender, supervisor’s gender, and country on the strategies for managing conflict of millennials: an exploratory study in 10 countries

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