A critical analysis of informed use of context-aware technologies

Barrett, Ayodele A.; Matthee, Machdel

doi:10.1145/3278681.3278697

Proceedings of the Annual Conference of the South African Institute of Computer Scientists and Information Technologists 2018

DOI: 10.1145/3278681.3278697

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A critical analysis of informed use of context-aware technologies

Ayodele A. Barrett

Machdel Matthee

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2019

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“…informed consent from differing epistemological lenses and, privacy concerns from an emerging economy perspective. This paper is an extension of a paper presented at the SAICSIT 2018 conference (Barrett & Matthee, 2018).…”

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Context-Aware Technology Public Discourses and (Un)-informed Use: The Case of Users in a Developing Country

Barrett

Matthee

2019

SACJ

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There is a move towards a future in which consumers of technology are untethered from the devices and technology use becomes subliminal. With this increasing device opacity, loss of user control and increasing device autonomy, there are calls for more research on users' privacy and freedom of choice. There are, however, key figures in the creation of modern technologies who suggest that consumers are informed of the implications of the use of these technologies or, that consumers use the technologies willingly. This paper examines, using Critical Discourse Analysis, two genres of IT-related communication viz. a speech made by the CEO of Facebook, the largest social-networking site and, the privacy policy document of Truecaller, said to be the most-downloaded app in Africa. Furthermore, 25 Sub-Saharan African users were interviewed on their use and understanding of smartphones. The analysis reveals concerns of consumers regarding the absence of choice, a lack of knowledge and information privacy erosion are not unfounded. The results show also that with the speech and policy document alike, there was information that was distorted or omitted. The conclusion was that the discourses surrounding context-awareness, through confusion, misrepresentations, false assurances and illegitimacy, contribute to information imbalances and asymmetry but most importantly, an uninformed consumer.

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mentioning

confidence: 95%

Context-Aware Technology Public Discourses and (Un)-informed Use: The Case of Users in a Developing Country

Barrett

Matthee

2019

SACJ

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A critical analysis of informed use of context-aware technologies

Cited by 1 publication

References 46 publications

Context-Aware Technology Public Discourses and (Un)-informed Use: The Case of Users in a Developing Country

Context-Aware Technology Public Discourses and (Un)-informed Use: The Case of Users in a Developing Country

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